Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage.
As part of our ongoing efforts to strengthen customer due diligence (CDD) standards, we are seeking professionals with a strong control mindset to drive the quality assurance programme within the Consumer Banking Group’s Chief Operating Officer’s Office. The role focuses on the quality of CDD conducted by Relationship Managers and KYC teams for Private Banking and Consumer Banking customers in Singapore.
Successful candidates will bring strong stakeholder management skills to influence positive changes in working practices and strengthen CDD control standards.
Responsibilities
- Independently conduct regular and thematic quality assurance reviews of KYC and customer due diligence documentation across Private Banking and Consumer Banking, assessing quality, completeness, accuracy, and compliance with applicable standards
- Assess KYC processes and documentation against internal policies, control standards, and relevant regulatory requirements for compliance
- Analyse QA findings and work closely with KYC teams and the Front Office to communicate control gaps and support the timely resolution of identified deficiencies
- Perform root cause analysis on recurring or systemic issues and recommend practical corrective and preventive actions to strengthen the control environment
- Monitor relevant regulatory developments and industry practices, assess their potential impact on KYC controls, and share insights with key stakeholders.
- Provide subject matter expertise and practical guidance on KYC and AML matters to promote greater consistency and quality across KYC teams and the Front Office.
- Develop and deliver relevant training or knowledge-sharing sessions based on recurring QA findings, emerging risks, and changes in regulatory or internal requirements.
- Escalate material control gaps, potential regulatory concerns, and significant KYC risks through the appropriate governance channels.
- Work with KYC teams and relevant stakeholders to review and enhance KYC guidelines, procedures, and quality standards.
- Apply data analytics, automation, and generative AI capabilities to improve the efficiency, coverage, and effectiveness of QA activities.
- Support KYC transformation initiatives and bank-wide programmes aimed at enhancing CDD quality, strengthening controls, and improving customer and employee experience
Requirements
- A bachelor’s degree and at least five years of experience in KYC/anti-money laundering (AML), risk or control functions, preferably within Private Banking and Consumer Banking.
- A strong understanding of the financial sector and regulatory requirements relating to KYC and AML.
- Strong knowledge of, and expertise in, the design and implementation of quality assurance programmes.
- Ability to apply data analytics and generative AI to improve the efficiency and effectiveness of QA processes.
- Ability to adopt a client-centric approach while balancing business needs with control requirements.
- Subject matter expertise in KYC/AML, with experience addressing complex issues and a proactive, forward-looking and solutions-oriented approach.
- Excellent attention to detail and strong analytical skills, with the ability to identify discrepancies and potential risks in KYC documentation.
- Strong communication, interpersonal and stakeholder management skills, with the ability to collaborate effectively across internal teams to achieve shared objectives.
- Self-motivation, adaptability and the ability to work effectively in a fast-paced environment, with a resourceful approach to problem-solving.
Location:
DBS Asia Central
Job:
Compliance
Schedule:
Regular
Employee Status:
Full time
_(2).png?1747071330){kind=logo}