VP, Business Operations

Accountabilities:

• Own workforce management across clinician capacity planning, retention, utilization, and credentialing throughput, ensuring the right supply is available to meet demand.
• Take direct accountability for revenue, gross margin, and unit economics, translating workforce performance into financial impact and making operational tradeoffs visible.
• Analyze operational and financial data directly to identify performance trends, root causes, risks, and opportunities for improvement.
• Establish performance management processes that turn forecasts and data into clear recommendations and priorities for Clinical, Recruiting and Credentialing, Operations, Finance, Product, and Go-to-Market teams.
• Oversee the operational workflows, throughput, service levels, and dependencies that influence clinical program performance in partnership with Clinical leadership, while keeping clinical judgment and quality within the appropriate clinical teams.
• Continuously optimize access, utilization, retention, workforce mix, cost efficiency, margin, and scalability.
• Build capacity planning systems that identify future supply and demand gaps early enough for cross-functional teams to respond effectively.
• Establish clear KPI visibility across clinician hiring, onboarding, available capacity, attended sessions, utilization, retention, clinical outcomes, revenue, and gross margin.
• Ensure performance issues are identified through data before they become operational escalations, with clear root-cause analysis and recovery plans.
• Turn fragmented or one-off operational activities into documented, repeatable, scalable systems.
• Identify opportunities to use AI, automation, and lightweight technology to reduce manual work, accelerate analysis, and improve operational efficiency.
• Manage a broad operational backlog, independently prioritizing initiatives and allocating attention to the highest-impact opportunities.
• Present clear recommendations, risks, tradeoffs, and financial implications to executive stakeholders.
• Represent the interests of cross-functional partners, facilitate decisions when priorities compete, and drive alignment without relying on direct reporting lines.

Requirements

• Demonstrated experience in workforce or capacity planning, including forecasting supply and demand, managing distributed or contract workforces, or scaling service delivery teams.
• Proven ownership of complex operational programs with direct accountability for measurable outcomes such as revenue, gross margin, utilization, retention, or cost.
• Strong analytical fluency, with the ability to independently investigate performance, identify trends and root causes, and translate data into practical actions.
• Strong business and financial acumen, including an understanding of how operational decisions affect revenue, unit economics, and gross margin.
• Demonstrated ability to influence stakeholders without direct authority and align leaders around timelines, priorities, and operational decisions.
• Strong self-direction and prioritization skills, with the ability to manage multiple workflows and determine what requires attention when priorities compete.
• Track record of transforming complex, manual, or inconsistent processes into documented and repeatable operating systems.
• Practical experience using AI for operational analysis, automation, process improvement, or reducing manual workloads.
• Hands-on operating style, with willingness to investigate dashboards, reconcile conflicting data, examine individual cases, build lightweight solutions, and test processes personally.
• Excellent executive communication skills, with the ability to turn complex operational findings into concise recommendations and clearly articulate tradeoffs.
• SQL, Google Apps Script, Looker, BI tools, workflow automation, or experience building lightweight internal tools is a plus.
• Experience in telehealth, behavioral health, K-12, health plan partnerships, or another operationally complex healthcare environment is a plus.

Benefits

• Base compensation range of $165,000–$200,000 USD, with compensation listed up to $200,000.
• Generous equity package.
• Medical, dental, and vision coverage, with a significant share of premiums covered for employees and dependents.
• 401(k) plan.
• Flexible and unlimited time off.
• Company holidays and quarterly mental health days.
• Fully remote work from anywhere in the United States.
• Opportunity to take GM-level ownership of workforce operations, revenue, gross margin, and unit economics.
• Significant cross-functional and executive exposure across clinical, operational, financial, product, and go-to-market functions.
• Opportunity to scale a workforce and operating model rapidly while using AI and automation to improve efficiency.
• High-impact role focused on building scalable systems and improving access, utilization, retention, and program economics.