Company: 1011 United Overseas Bank Ltd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Mission & Impact
Reporting to the Head of Convergence Services, this role is part of a high-impact, SWAT-style transformation unit focused on solving UOB’s most complex cross-functional challenges.
The role supports deep diagnostic reviews across Business and Support Units, contributes to identifying structural root causes, and helps design integrated, future-ready services leveraging enterprise platforms such as AI/ML, data and analytics, workflow automation, integration/microservices, blockchain, tokenization, and emerging capabilities.
The candidate will play a key role in executing platform initiatives, enabling partner integration, and supporting innovation programmes, contributing to the bank’s evolution into a network-platform organization.
Key Responsibilities
Support Platform and Network Services Growth
- Collaborate with business units to develop platform and on-demand service use cases.
- Support partner onboarding activities, including integration, testing, and deployment readiness.
- Contribute to expanding ecosystem connectivity and network-service capabilities.
Execute within a SWAT-Style Convergence Delivery Model
- Participate in rapid deployment into priority problem areas using structured engagement models.
- Conduct diagnostic activities, including root cause analysis, process mapping, stakeholder interviews, and data analysis.
- Deliver end-to-end remediation from assessment to prototype to rollout within defined timelines.
Develop Reusable Enterprise Blueprints & Accelerators
- Assist in documenting recurring patterns into reusable templates (e.g., process models, integration designs, API standards).
- Work with technology and domain teams to help develop scalable, compliant modules.
- Establish and maintain an organizational knowledge repository to scale best practices across markets.
Support Multi-Domain Innovation Integration
- Work across AI, Data, Blockchain, Automation, and Developer Platforms to support converged solutions.
- Apply established design principles to ensure consistency and interoperability.
- Ensure deliverables align with enterprise governance, security, and risk standards.
Build and Operationalize Strategic Partnerships
- Develop and scale partnerships with fintechs and service providers.
- Implement structured onboarding, sandbox access, certification, data‑sharing, security assessments, commercial alignment.
- Co‑create partner roadmaps that extend the bank’s network‑service capabilities.
Contribute to Emerging Technology Initiatives
- Participate in experimentation cycles (e.g., prototyping, testing, evaluation).
- Help mature successful prototypes into deployable solutions with required documentation.
Promote Innovation and Engineering Practices
- Adopt and apply modern engineering practices, agile methodologies, and experimentation techniques.
- Contribute ideas and participate in innovation initiatives and capability-building programmes.
- Engage with Innovation Academy programmes to build relevant skills.
Support Process and Value Design
- Assist in defining process flows, integration needs, and data standards.
- Support development of value hypotheses and tracking of outcomes (cost, revenue, efficiency, experience).
Produce Quality Delivery Artefacts
- Develop and maintain documentation such as process maps, user stories, BRDs, and business cases.
- Ensure artefacts meet standards, are well-documented, and ready for implementation teams.
Support Stakeholder Coordination
- Work with business, technology, and risk stakeholders to support alignment and execution.
- Track progress, prepare updates, and help maintain execution cadence.
- Assist in governance, reporting, and communication activities.
Qualifications
Core Experience
- 4–8 years of experience in technology, digital services, enterprise platforms, or transformation initiatives.
- Experience working in cross-functional teams within complex organizations.
- Exposure to enterprise-scale projects or platform implementations is advantageous.
Technical & Domain Expertise
- Foundational understanding of APIs, microservices, integration patterns, and distributed systems.
- Familiarity with AI, data platforms, automation, or emerging technologies is a plus.
- Basic hands-on proficiency in one or more languages (e.g., Python, Java, Node.js) preferred.
Behavioral Competencies
- Strong analytical and problem-solving skills.
- Clear communicator with ability to engage both technical and non-technical stakeholders.
- Proactive, collaborative, and able to work effectively in fast-paced environments.
- Eager to learn and grow within a transformation and innovation setting.
Personal Attributes
- Curious and adaptable with a growth mindset.
- Structured thinker with attention to detail.
- Strong sense of ownership and accountability.
- Comfortable operating with some ambiguity while receiving guidance from senior team members.
Additional Requirements
Develop, Engage, Execute, Strategise
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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