VP Global Operations

Accountabilities:

• Serve as the senior executive point of contact for the client, building trusted C-level relationships and representing operational performance at the executive level.
• Act as the client advocate internally, ensuring evolving business needs, customer experience priorities, and service expectations are addressed effectively.
• Develop and guide the strategic direction of the global account while partnering with delivery leadership responsible for day-to-day execution.
• Apply a strong business and financial management lens to account leadership, including P&L awareness, cost management, forecasting, pricing, budgets, and resource allocation.
• Analyze operational and financial results to establish objectives, identify risks, and drive corrective actions and continuous improvement.
• Prepare and deliver clear executive-level reporting covering financial performance, operational results, strategic priorities, and business outcomes.
• Ensure account delivery remains aligned with contractual obligations, commercial terms, and agreed service expectations.
• Provide strategic oversight, coaching, and direction to the extended account leadership team while fostering accountability and high performance.
• Collaborate with executive leadership, finance, operations, support functions, and client stakeholders to shape long-term account strategy and growth.
• Lead negotiations, contract discussions, RFP/RFI activities, and other strategic commercial initiatives.
• Maintain strong executive relationships through recurring domestic and international travel, including client visits approximately every 30–60 days.

Requirements:

• Bachelor’s degree or equivalent combination of education and relevant professional experience; an MBA or advanced degree in business or finance is a plus.
• 12+ years of leadership experience supporting clients in FinTech, accounting, bookkeeping, payroll, tax preparation, payments, or small business software, with strong knowledge of SMB market dynamics.
• At least 7 years of account management experience owning client relationships, account strategy, and account P&L within outsourcing/BPO, sales, or consulting environments.
• Proven success managing large, complex global accounts and driving significant business growth.
• Experience supporting, partnering with, or selling into the Intuit ecosystem, including solutions such as QuickBooks, TurboTax, Credit Karma, Mailchimp, payroll, payments, or other SMB financial technology products, is strongly preferred.
• Demonstrated executive presence with experience developing and managing C-level and senior client relationships.
• Strong strategic thinking combined with the ability to translate strategy into effective tactical execution.
• High level of financial acumen, with experience interpreting business performance, financial results, forecasts, and operational metrics.
• Strong expertise in negotiation, contract management, MSA/SOW structures, and RFP/RFI processes.
• Excellent written and verbal English communication skills, with expert-level presentation development and delivery capabilities.
• Experience in strategic account leadership, client engagement, business management, change management, and cross-functional leadership.
• Strong data analysis and performance management capabilities, including experience with business analytics tools such as Power BI, Tableau, or MicroStrategy.
• Deep understanding of the small business financial ecosystem, including bookkeeping, accounting, payroll, payments, tax preparation, and financial management.
• Significant experience supporting organizations serving SMBs and self-employed consumers, with knowledge of their end-to-end customer journeys.
• Experience with one or more areas including accounting and bookkeeping, tax preparation and filing, payroll administration, payments and merchant services, small business financial management, or personal finance solutions.
• Understanding of seasonal business cycles and operational requirements associated with tax filing periods, payroll processing, and small business financial operations.
• Willingness and ability to travel internationally and domestically on a recurring basis, approximately every 30–60 days, with additional travel as required.

Benefits:

• Remote/virtual position based in the United States.
• Opportunity to lead strategy and executive relationships for a large, complex global account.
• High-visibility executive role with significant influence over account strategy, financial performance, and long-term growth.
• International and domestic travel opportunities.
• Collaborative environment involving senior leaders, cross-functional teams, and executive-level client stakeholders.