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Albuquerque, New Mexico, United States
Onsite
Location Address:
9521 San Mateo NE
Albuquerque, NM 87113-2237
Summary:
Responsible for the operational excellence and strategic integration of HR services across the healthcare enterprise. This role oversees HR Shared Services, including the onboarding/pre-hire team, AskHR, HR specialists, Employee Health, HR Technology, and the regional HR team. Ensures that HR operations are scalable, data-driven, compliant, and aligned with the organization’s mission to deliver exceptional patient care and employee experience. This leader drives innovation, efficiency, and consistent service delivery across all HR operational domains.Job Description:
Responsibilities: HR Shared Services & Service Delivery Leadership
*Oversee the centralized delivery of core HR services, including the onboarding/pre-hire team, AskHR, HR specialists, payroll coordination, employee records, and HR compliance.
*Ensure service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics are met or exceeded.
*Continuously improve service delivery models to enhance efficiency, consistency, and employee experience. Onboarding, HR Support & Employee Health
*Lead the onboarding/pre-hire team to deliver timely, accurate, and welcoming pre-employment and onboarding experiences, including coordination of required documentation, screenings, clearances, and readiness activities.
*Oversee AskHR and the HR specialists team, establishing clear service standards, effective case management, accurate and consistent guidance, and timely resolution of employee and leader inquiries.
*Provide strategic and operational leadership for Employee Health, ensuring effective delivery of occupational health services, pre-employment health requirements, immunization and exposure programs, regulatory compliance, and partnership with Clinical Operations, Safety, Legal, and Compliance. Regional HR Leadership
*Provide leadership and oversight of the regional HR team, ensuring consistent, high-quality HR support for leaders and employees across all regions, facilities, and care settings.
*Partner with regional operational leaders, HR Business Partners, and Shared Services to resolve escalated issues, support workforce initiatives, and ensure seamless coordination between regional and centralized HR functions.
*Align regional HR practices with enterprise policies, standards, and service delivery models while addressing local workforce needs and operational priorities. Human Capital Intelligence & Workforce Analytics
*Direct the Human Capital Intelligence team in developing and delivering actionable insights on workforce trends, turnover, engagement, and productivity.
*Leverage data to inform strategic decisions related to workforce planning, talent management, and organizational development.
*Build predictive models to anticipate workforce needs and support proactive decision-making. HR Technology & Digital Transformation
*Oversee the HR Technology team responsible for the implementation, optimization, and governance of HR systems.
*Drive digital transformation initiatives to modernize HR operations, enhance self-service capabilities, and improve data integrity.
*Ensure system integrations, data security, and user experience are aligned with enterprise IT and compliance standards. Strategic & Operational Alignment
*Collaborate with the CHRO and HR leadership team to align operational initiatives with strategic HR and organizational goals.
*Develop and manage budgets, resource plans, and operational roadmaps for all areas under HR operations.
*Serve as a key liaison between HR and other enterprise functions such as Finance, IT, Legal, and Clinical Operations.
Additional Job Description:
Qualifications:
*Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or related field (Master’s preferred).
*10+ years of progressive HR leadership experience, including 5+ years in a senior operational role.
*Proven experience managing large-scale HR operations, shared services, and cross-functional teams.
*Strong understanding of healthcare regulatory requirements, occupational health practices, pre-employment requirements, and HR compliance.
*Expertise in HRIS platforms (Workday required), data analytics tools, and service delivery models.
*Exceptional leadership, communication, and change management skills.
Benefits
Benefits are effective day-one (for .45 FTE and above) and include:
About Us
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
