Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
The VP, Product Management leads Smarsh's product management organization across multiple lines of business, setting strategic direction and owning end-to-end delivery for the product portfolio. Reporting to the Chief Product Officer, this leader translates corporate strategy into an executable, multi-year product roadmap; builds and develops a multi-layered team of Product Managers and Product Owners; and drives business outcomes — bookings, revenue, and market position — across the domains they own.
This specific role assumes full product leadership for an entire suite of products serving the SMB (small and mid-sized businesses) segment which is a huge growth area for Smarsh. Given the progress we are already making in delivering AI based features, this is a great opportunity for a seasoned product leader to further build on this foundation and deliver a product strategy and roadmap to drive further growth.
How will you contribute?
Strategic Leadership
- Lead, define, represent, and communicate product strategy to all stakeholders, including executive leadership and the Board
- Own the product roadmap and translate corporate strategy into an executable, multi-year plan across all products and product lines
- Serve as the key evangelist for the product portfolio, participating in press activities, conferences, analyst briefings, and discussions with thought leaders and market analysts
Enterprise Accountability
- Own product lifecycle management from concept to launch across all products and lines of business
- Accountable for the operational stability, scalability, and business outcomes of the full product portfolio
- Own and report on strategic KPIs — pipeline, bookings, revenue, and product health — to the CPO and executive leadership
Program Leadership
- Lead, manage, and mentor a team of Product Managers, Product Owners, and related personnel across multiple lines of business
- Own product planning and the assignment of tasks and deliverables across the product organization
- Assess product development sprints and enhancement opportunities; monitor sprints and evaluate results
Planning & Investment Management
- Develop budgets, forecasts, and metrics for the product portfolio
- Analyze proposed product requirements and development programs; prepare return-on-investment analyses; establish time schedules with Engineering and SaaS Operations
- Define pricing and competitive positioning for each product, using market research, cost data, and volume projections
Cross-Functional Operating Model
- Lead Product Marketing Managers to assess product mix and marketing strategy; monitor and manage strategic marketing plans for each product or product line
- Collaborate with stakeholders across Sales, Engineering, Marketing, and Operations to deliver quality products and coordinate go-to-market execution
- Partner with Engineering and SaaS Operations leadership on delivery timelines, capacity, and technical trade-offs
Partner & Vendor Management
- Own and manage relationships with key external partners — industry analysts, press, and technology partners — relevant to the product portfolio
- Represent Smarsh in partner, analyst, and customer forums to build market credibility and inform product strategy
Business Impact
- Accountable for enterprise-wide product strategy outcomes, including bookings, revenue impact, cost optimization, scalability, and innovation across the portfolio
- Own and report on strategic KPIs to executive leadership and the Board, ensuring transparency and measurable progress
- Drive innovative ideas, solutions, and products through leadership and decisive action, positioning Smarsh for long-term competitive advantage
What will you bring?
Qualifications
- Bachelor’s or Master’s degree in computer science, electrical engineering, or related technical field
- 10+ years' experience in a Product Management function or similar role
- 7+ years in a leadership role, managing a team of Product Managers and/or Product Owners
- Prior experience delivering features/capabilities (including AI features) for a SaaS product portfolio (>150M in revenue)
- Prior experience developing products for the SMB (small and mid-sized businesses) market strongly preferred
- “General manager” mindset with experience driving business growth in collaboration with other other functions
- Experience managing the full life cycle of development from conception to launch, and overseeing all key milestones and deliverables of a product's life cycle
- Strong communication, technical documentation, and analysis skills
- Experience delivering mid-market or small business software products
- Strong requirements elicitation and proven writing skills, including the ability to write concisely and clearly for different audiences
- Or equivalent combination of education and experience
Leadership Competencies
- Strategic thinking with execution excellence
- Strong ownership mindset and accountability
- Ability to operate in ambiguity and drive clarity
- Excellent stakeholder management and communication skills
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
