Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
IPH is seeking a VP, Product Manager – Call Center. The Vice President, Product Manager – Call Center serves as the executive business sponsor and accountable owner of a large‑scale, enterprise transformation program to fundamentally modernize the customer experience and materially improve enterprise performance. Representing the business at the executive level, this role translates strategic objectives into a clear transformation vision, measurable outcomes, and sustainable value creation, while providing decision leadership across the transformation portfolio to ensure alignment with enterprise strategy, risk posture, and growth priorities.
As the primary owner of the approved business case, the Vice President is fully accountable for benefit realization, including the delivery, tracking, and sustainment of cost reduction, expense‑savings, productivity, and customer‑experience targets. The role ensures value commitments are converted into executable plans, governed through disciplined performance management, and embedded into the operating model beyond program completion, working in close partnership with Finance, Technology, and Transformation leadership. Acting as the voice of the business, this leader drives adoption and change at scale, ensures organizational readiness, and establishes clear accountability for outcomes across the enterprise.
Job Location: Primarily Remote – USA. Candidates local to Chicago, IL are preferred.
Travel: Expected travel up to 2-3x a month to Chicago, IL. This is subject to change based on business needs.
Main Responsibilities:
Enterprise Transformation & Value Realization
Customer Service Strategy & Operating Model Evolution
Platform, Data, and Automation Enablement
Workforce, Capability, and Sourcing Strategy
Executive Leadership & Stakeholder Engagement
Basic Qualifications:
Preferred Qualifications:
#LI-Remote
#LI-Hybrid
#IPH
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
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