Vice President, Customer Management & Analytics Platform, Developer Lead
Institutional Banking Group Technology, DBS Singapore
About the Role
We are seeking a highly experienced and hands-on technology leader to lead engineering, architecture and delivery for Customer Management & Analytics (CMA) platform within Institutional Banking Group Technology (IBGT).
WHAT YOU'LL DO
Engineering & Technology Leadership
- Lead the architecture, design, development and delivery of strategic CMA platforms supporting customer acquisition, account onboarding, relationship management, workflow automation, servicing and operational processes.
- Define platform technology strategy and engineering roadmaps aligned to IBGT and business objectives.
- Drive platform modernisation initiatives leveraging cloud-native technologies, microservices, APIs, event-driven architectures and enterprise integration patterns.
- Deep dive into solution architecture, application design and code reviews to ensure scalability, resilience, security, maintainability and performance.
- Lead complex technical decision-making and provide guidance on architecture evolution, technical debt management and platform investment priorities.
- Ensure solutions comply with technology risk, cyber security, regulatory and data governance requirements.
- Lead incident investigations, root cause analysis and long-term corrective actions while continuously improving platform reliability.
AI, Agentic AI & Innovation
- Lead the design and implementation of GenAI and Agentic AI solutions to improve customer experience, productivity, platform intelligence and operational efficiency.
- Drive adoption of enterprise AI capabilities including LLM platforms, Retrieval-Augmented Generation (RAG), AI agents, knowledge management platforms and intelligent workflow orchestration.
- Partner with business and operations teams to identify high-value AI use cases and accelerate industrialisation of successful experiments.
- Build sustainable AI engineering practices including observability, governance, model lifecycle management and responsible AI controls.
- Evaluate emerging technologies and translate innovation opportunities into scalable business solutions.
People Leadership
- Build a strong engineering culture centred on accountability, innovation, collaboration and continuous learning.
- Attract, recruit and retain high-performing technology professionals.
- Create an environment where engineers can balance innovation, experimentation and delivery excellence.
WHAT WE'RE LOOKING FOR
Experience & Leadership competencies
- Minimum 10 years of technology experience with substantial hands-on software engineering and application development experience.
- Proven track record leading software development teams and engineering organisations in banking or financial services.
- Extensive experience as both a software developer and developer lead across enterprise-scale systems.
- Experience delivering large-scale mission-critical platforms supporting customer-facing or operational banking functions.
- Proven success working within complex global organisations with matrix reporting structures. Proven ability to lead through ambiguity and organisational complexity.
- Possess a track record of managing and developing engineering leaders and technical professionals. Strong coaching, mentoring and succession planning capabilities.
- Experience balancing innovation, R&D work and production delivery commitments simultaneously.
- Strong understanding of banking technology controls, risk management, cybersecurity and regulatory expectations.
- Strong ownership mindset with a "can-do" attitude and passion for continuous improvement.
Domain Expertise
Experience in any one of the following domains:
- Generative AI and Agentic AI
- Data Analytics and Business Intelligence
- Big Data Platforms and Data Engineering
- Customer Relationship Management (CRM)
- Digital Customer Onboarding
- Account Opening Platforms
- Workflow and Business Process Management
- Commercial Banking and Corporate Banking Platforms
Technical Skills
- Strong experience in enterprise application architecture and solution design.
- Deep hands-on development experience in Java, Spring Boot, Microservices and API development.
- Strong understanding of event-driven architectures, Kafka, messaging platforms and enterprise integration patterns.
- Experience working with cloud-native platforms, containers, OpenShift, Tanzu or equivalent cloud technologies.
- Strong knowledge of databases, data architecture and distributed systems.
- Experience with DevSecOps, CI/CD, test automation and modern software engineering practices.
- Strong understanding of AI/ML deployment architecture and enterprise AI platforms.
- Ability to review solution design, architecture and source code at a detailed technical level.
- Experience designing resilient, scalable and cost-effective enterprise solutions.
Education
Bachelor or Master Degree in Computer Science, Engineering, Information Technology or a related discipline.
Location:
DBS Asia Hub
Job:
Technology
Schedule:
Regular
Employee Status:
Full time
