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Memphis-TN Fulfillment Center, United States of America
Onsite
Job Description:
Who We Are:
We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.
We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.
Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.
Cart.com Fast Facts:
Our values:
Cart.com is building a company that is committed to living out these 6 core values:
The Role
The Warehouse Coordinator supports daily warehouse operations and routine quality assurance activities at the Memphis facility. This position helps keep documentation current, supports temperature monitoring, coordinates maintenance and training requirements, and follows through on tasks needed to maintain facility readiness and meet client requirements.
The coordinator reports to the Memphis site leader and receives direction, training, and oversight from QA for assigned quality activities. Operations and QA will coordinate priorities to ensure required work is completed.
What You Will Do
Quality and Temperature Monitoring Support
* Review assigned Swift and Monnit dashboards, sensor status, and temperature logs in accordance with approved procedures.
* Promptly escalate temperature alarms, missing readings, connectivity failures, and equipment concerns to the appropriate Operations, QA, and Facilities contacts.
* Follow approved alarm response procedures, document actions taken, and provide clear handoffs on unresolved issues.
* Maintain training records, controlled documents, calibration certificates, and other assigned quality records in MasterControl or approved systems.
* Support documentation and follow-up for exceptions, corrective actions, and change requests under QA direction.
* Assist with validation and temperature mapping activities, including site preparation, equipment identification, and records collection, after completing required training.
* Help prepare for audits and client reviews by keeping assigned records accurate, complete, current, and readily available.
Warehouse Operations and Facility Support
* Support receiving, inventory, cycle counts, shipping schedules, and related documentation.
* Coordinate inbound and outbound truck schedules with the warehouse team.
* Schedule and follow up on preventive maintenance, calibration, vendor visits, and equipment repairs.
* Maintain service records and bring overdue work, unresolved repairs, and equipment concerns to the site leader and QA.
* Maintain current emergency service contacts and assist with coordinating freezer repairs, backup equipment, and replacement parts with Facilities, Operations, and QA.
* Prepare assigned operational reports and identify discrepancies requiring follow-up.
* Support site supplies, vendor coordination, and other administrative activities while giving required operational and quality duties priority.
Emergency Response and On-Call Responsibilities
* Participate in the facility’s assigned on-call rotation, including nights, weekends, and holidays.
* Remain reachable during assigned coverage periods and acknowledge and respond to notifications within established response times.
* Respond remotely or report onsite as required by the situation and approved procedures.
* Coordinate with the site leader, QA, Facilities, and approved service providers during temperature excursions, power outages, monitoring failures, and equipment breakdowns.
* Carry out authorized response actions, document the event and actions taken, and communicate unresolved issues through the established escalation process.
* Maintain clear handoffs and confirm backup coverage when unavailable for an assigned on-call period.
Client Communication and Documentation
* Acknowledge assigned client requests, coordinate responses with the appropriate owner, and follow through to completion.
* Route quality concerns and issues affecting service commitments to QA and the site leader.
* Maintain organized operational, safety, and compliance documentation.
* Communicate concerns early and provide clear updates on actions taken, outstanding needs, and next steps.
Scope and Authority
The coordinator performs assigned quality activities after completing required training and receiving authorization. QA retains responsibility for quality assessments, product disposition, approvals, and quality event closure.
Changes to alarm settings, sensor placement, or approved procedures require the applicable review and authorization. Emergency actions must follow approved procedures and established decision authority.
Who You Are
You are dependable, organized, and comfortable working both at a desk and on the warehouse floor. You follow procedures, maintain accurate records, communicate clearly, and take ownership of follow-through. You can recognize an issue, take appropriate action within your responsibilities, and involve the right people when additional direction is needed.
Required Qualifications
* At least two years of administrative, coordination, or operational experience in a warehouse, distribution, manufacturing, or fulfillment environment.
* Experience following written procedures, maintaining documentation, and managing competing priorities.
* Strong organizational skills and attention to detail.
* Clear written and verbal communication skills.
* Proficiency with Microsoft Outlook, Excel, and Word.
* Ability to learn and use temperature-monitoring and document-management systems.
* Availability to participate in the on-call rotation and respond onsite when required.
Preferred Qualifications
* Experience in temperature-controlled storage, pharmaceutical distribution, life sciences, or government operations.
* Familiarity with quality documentation, SOPs, and current Good Manufacturing Practices.
* Experience with MasterControl, Swift, or Monnit.
* Experience coordinating maintenance, calibration, vendor services, or emergency repairs.
Work Location and Conditions
This position works onsite at the Memphis facility. Duties include desk work, walking and standing in a warehouse, and entering temperature-controlled areas using required protective equipment. The role may require occasionally lifting up to 50 pounds, with reasonable accommodation as applicable.
Work includes an assigned onsite schedule and required on-call participation. Additional hours, including nights, weekends, and holidays, may be necessary to support operational needs and emergency response.
First 90-Day Expectations
* By day 30: Complete required onboarding and initial training on SOPs, safety, temperature monitoring, documentation, and emergency response. Confirm system access, assigned responsibilities, and escalation contacts.
* By day 60: Demonstrate dashboard checks, alarm escalation, records maintenance, maintenance follow-up, and on-call response procedures under supervision. Identify and report gaps in assigned records.
* By day 90: Independently perform authorized routine duties and participate in assigned on-call coverage. Complete required checks and documentation on time, escalate issues within established response times, and maintain documented follow-through on assigned actions. The site leader and QA will verify proficiency and address remaining training needs., coordinates maintenance and training requirements, and follows through on tasks needed to maintain facility readiness and meet client requirements.
The coordinator reports to the Memphis site leader and receives direction, training, and oversight from QA for assigned quality activities. Operations and QA will coordinate priorities to ensure required work is completed.
Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.