Warehouse GM

About this role

Fulfilled by Faire (FbF) is how brands hand off the hardest part of selling wholesale: picking, packing, shipping, and the cash tied up in inventory. Faire holds brand inventory in our own warehouse network, so a retailer can order from many brands at once and get everything in a single box. It’s a 0-to-1 build that touches nearly every function at Faire. As Warehouse General Manager, you’ll own the performance of the facility behind it, so orders ship on time, arrive undamaged, and inventory is accurate. You’ll oversee the day to day of the building run by our 3PL partner, which employs and supervises the warehouse team.  You’ll hold the operation to clear KPIs, and build the Faire team, systems, and rhythm that let it scale.

What you’ll do 

• Own warehouse performance with our 3PL partner across inbound and outbound SLAs, quality, productivity, and inventory accuracy.
• Manage the relationship between Faire and our logistics partners, keeping leadership informed on pain points and resolving issues quickly when they come up.
• Set the plan for running the facility: labor capacity, cycle count strategy, and the equipment the building needs, etc.
• Own reporting OS that gives a reliable daily/weekly/monthly reporting rhythm that gives Faire's internal leadership clear, actionable visibility into warehouse operations
• Identify and drive improvements in processes, workflows, equipment and/or capacity planning to raise productivity. 
• Build the operational team and capabilities the program needs, including key hires and training programs.
• Partner on warehouse expansion and storage design so the facility can support FbF as it grows beyond today’s footprint.
• Manage vendors like staffing agencies, carriers, equipment vendors, and other third-party partners to contract terms, performance targets, and accountability.
• Partner to improve systems and tools, working closely with Ops, Product, Engineering, Finance, and Support on the systems and tooling to improve operations in the warehouse.

Qualifications

• 12+ years in warehouse, fulfillment, or distribution operations, including 7+ years as a site or general manager of a building of at least 300K sq ft or 500+ associates running multiple shifts. Experience eCommerce, B2B, wholesale, or 3PL fulfillment with high SKU variety, case-pack and each-pick workflows, and brand-owned inventory.
• Experience developing leaders and building a strong warehouse floor culture, including on sites with hundreds of hourly workers. You’re visible on the floor, direct, and calm under peak pressure.
• Experience operating with deep ownership and a bias to action. You move with incomplete information, communicate plainly up and down, and don’t wait for a formal process to get things done.
• Experience managing labor: forecasting, hiring ramps, shift design, and understand the approach for performance management across a mix of employees and agency staff. You build supervisors into leaders and treat people fairly.
• Experience improving efficiency across labor productivity, service levels, and accuracy at scale, with results you can describe in numbers. You own SLAs, hourly productivity, and quality results, can explain every miss, and don’t accept averages that hide a bad week or a bad shift. 
• Experience applying Lean, continuous improvement, and root-cause methods in slotting, stow, pick paths, and packing, with the judgment to avoid over-engineering. You fix the system, not just the symptom.
• Experience with WMS, labor management, and slotting practices. You build simple dashboards, set KPI definitions that are clear and defensible, and work comfortably with product and engineering teams to improve the systems.
• Experience building quality into operations. You treat damaged, missing, and inaccurate inventory as brand trust issues and build checks into the process instead of inspecting at the end.
• Experience owning a site P&L or operating budget, including cost per order and cost per unit. You plan space, labor, and equipment against a volume forecast and understand the trade-offs between cost, speed, and quality.
• Experience managing vendor contracts with agencies, carriers, and logistics partners. You write and enforce performance terms and escalate early.
• Experience running a safety-first site. Safety is the first topic of every shift, and you act on near-misses.
• Experience partnering across functions, including Product, Engineering, Finance, Sales, Ops and Support.