AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
Propel your future by joining a fast growing, high-tech. industry leader in the implementation and support of more than 200 providers of digital platform technologies, data center infrastructure, public cloud, data analytics, automation, operations, and security. We are seeking a motivated and results oriented Lead Warehouse Associate to join our team! In this role, you will assist with the daily operations of our shipping warehouse while ensuring a safe, efficient, and productive work environment. You will lead a team of warehouse associates, delegate tasks, and ensure orders are fulfilled accurately and on time
Responsible for overseeing the product lifecycle from receiving, stocking and inventory, picking, packaging, and shipping of customer orders while meeting AHEAD's standards for safety, security, quality, and productivity. People management responsibilities include training, planning and assigning daily work, conducting performance appraisals for hourly warehouse employees, addressing performance issues, and resolving problems.
Duties/Responsibilities
- Oversee all immediate departmental activities and carry out supervisory responsibilities
in accordance with company policies and procedures and applicable laws.
- Lead a team of warehouse associates, motivating them to achieve and maintain a high level of
productivity and accuracy.
- Identify staffing needs and delegate tasks assigning labor as receive-pick-pack-ship work-flow
dictates
- Resolve employee issues while ensuring positive employee relations and promote and enforce
all company policies fairly and consistently.
- Oversee any area of Warehouse Picking, Receiving, Packing, and Shipping of warehouse sales
orders by setting expectations and meeting KPI.
- Effectively drive continuous and quality related improvements.
Actively engage in project management responsibilities and support a wide range of
Warehouse group projects.
- Analyze and solve problems or assist other team members in finding solutions.
- Review warehouse schedules, material, and manpower to coordinate daily
warehouse activities to meet business objectives.
- Inform assigned employees of warehouse and material constraints and coordinate with
support groups to resolve problems affecting schedules.
- Communicate with departmental stakeholders on vendor issues, material or picking delays, carrier
or packaging issues, and inventory discrepancies.
- Collaborate with other departments, such as account coordinators and production staff, to ensure smooth operations.
- Ensure the rules and regulations of US export and import procedures are followed.
- Direct efforts toward the reduction of process variation while ensuring that warehouse
products and services meet quality requirements.
- Ensure adherence to safety protocols and procedures, maintaining a safe working environment for
all employees.
- Help maintain and manage accurate warehouse inventory and receipt/picking records including
cycle count initiatives and complete stock inventory accuracy.
- Maintain and manage accurate WIP inventory and shipping records.
- Identify and implement process improvements to enhance efficiency and accuracy.
- Train new warehouse associates and provide ongoing coaching and development to the team.
- Address departmental inquiries or requests and resolve any order fulfillment issues.
- Assist with planning and leading departmental and continuous improvement projects.
- Assist with troubleshooting and root cause identification for receiving, picking and shipping errors
while driving corrective and preventative action initiatives.
- Contributes to creating, improving, and training on SOPs and Dozuki training documentation.
- Maintain a clean, organized, and well-maintained warehouse environment.
- Leading and assisting in 5s implementation and audits.
- Manage duties assigned by Manager
- Backup Warehouse Associate I, II, III and Lead roles.
- Exhibit and maintain strong attention to detail and the ability to follow step-by-step instructions.
- Ability to adjust and follow instructions in a fast-paced environment.
- Contributes to the completing of projects on time, using project management software to manage
the projects.
- Perform other related duties as required
Education and Experience
- Minimum Required – High school diploma and 3-5 years’ experience in a warehouse receiving,
picking, shipping environment, preferably in a supervisory role
- Preferred – Associates Degree
- Proven track record and ability to manage, train, and develop, coach, and mentor employees.
- Ability to resolve conflicts, meet deadlines, manage production activities and effectively
multi-task in a fast paced environment
Knowledge, Skills, Abilities
- Ability to read and write English, follow verbal instructions, and use simple math.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent organizational skills and attention to detail.
- Proficiency in warehouse management principles and best practices.
- Experience with warehouse management systems (WMS) and Transportation Management
Systems (TMS) preferred.
- Strong communication, interpersonal, and problem-solving skills – Microsoft Office Experience
required, MS TEAMS experience preferred.
- Ability to work independently and as part of a team.
- Operate an electric pallet jack (required) and Stand-Up Reach Truck (preferred).
Physical Requirements
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA
and other federal, state and local standards, including meeting qualitative and/or quantitative
productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal,
state, and local standards.
- While performing the duties of this job, the employee is regularly required to talk or hear. The
employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with
hands and arms.
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
You may opt-out of the review or analysis of your application and resume by AI tools by using the
General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.
