Onsite
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
THE ROLE
Warranty & Aftermarket Engineer will be included in the Warranty and Field Support department located at the Montecchio Maggiore site with the task of support Commercial Team on claims, applications issues, technical support including training on troubleshooting and service documents to the assigned countries and/or products.
He/She will also be involved in supporting internal departments for product field issue and giving input and feedback for products improving and New Product Development.
Principal Responsibilities:
Provide field technical support and claim management (mainly remotely) to Commercial Teams, Distributors and KA/OEM customers.
Provide field support for commissioning and troubleshooting on complex / critical applications.
Work with internal departments (Quality, Engineering, Purchasing, Operation) to manage claims.
Attend/lead meetings with Quality and Engineering about the most critical applications and product issues
Collect Quality and Application field issues to give input and feedback for product improvement.
Actively participate to New Product Development (XPD process) and manage product field test.
Perform Service Training and literature.
Support the local After Market team in developing the Service Partner network and processes to ensure European alignment.
Soft skills:
Negotiation & Communication capabilities
Customer oriented attitudes
Cross-boundary collaboration
Problem solving
Teamwork
Continuous improvement mindset
Inspiring accountability
Claim handling and failure analysis.
Required Qualifications:
Bachelor's degree in electrical/electronic/electrotechnical/mechatronics.
At least 5 years of experience in a similar role
Solid electronic-electric knowledge with focus on drives and communication protocols.
Informatics, hydraulic and mechanical skills.
Good knowledge in MS Suite (word, excel, power point, access).
Fluent in Italian and good written/spoken English (at least B2 level).
Experience in coordinating a team is considered a plus.
Preferred Qualifications:
AS400/BPCS
SAP
PES/PAV Certification
LOCATION: Montecchio Maggiore (VI)
CONTRACT: Permanent
BENEFITS: company bonus and company canteen
TRAVEL: Availability to travel 20% - 30% of time
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
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