Warranty Engineer I-II

Job Title

Warranty Engineer I-II

Job Category

Product Support

Job Description

What starts with YOU, moves the world! 

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Warranty Engineer I-II, based out of our Greenville, North Carolina Headquarters office.

What You Will Do:

• Qualify and process warranty and vendor recovery claims.

• Analyze parts and review data submitted by the dealer and customer network.

• Review claim descriptions and assess whether the correct work was performed to achieve the desired outcome.

• Communicate with customers, dealers, engineering groups, Supply Chain, and vendors regarding issue awareness and resolution.

• Support dealers by providing clarification on claim concerns through interpretation of warranty policies and DCNs.

• Initiate and/or perform failure analysis of returned parts using measuring devices and equipment.

• Determine failure modes and perform root cause analysis using 8D, DMAIC, or similar methods.

• Drive continuous improvement initiatives through cross-functional collaboration across departments. 

Who You Are:

• Detail-oriented with strong analytical and problem-solving skills.

• Capable of working effectively with cross-functional teams and all functional areas within the organization.

• Skilled in communicating technical information clearly and professionally.

• Able to provide creative solutions to complex technical and warranty-related issues.

• Customer-focused with strong interpersonal and interaction skills.

• Self-motivated with a “can do” attitude and commitment to quality work.

• Comfortable facilitating and supporting technical teams to resolve problems.

• Proficient in preparing and delivering technical reports and presentations

What You Will Need (Education):

• Batchelor’s degree in Engineering.

Warranty Engineer I – Skills, Experience & Abilities:

• Knowledge in the fields of part, system, and manufacturing analysis.

• Basic knowledge of mechanical, hydraulic, and/or electrical systems.

• Understanding of vehicle architecture and related mechanical, hydraulic, and electrical systems.

• Ability to utilize test equipment and measuring equipment to determine part compliance.

• Knowledge of warranty administration policies and standards.

• Ability to communicate effectively with Dealers and Customers in a courteous manner.

• Ability to document findings and provide input for financial and process-related audits.

• Strong computer skills and proficiency with technical reporting and presentations.

Warranty Engineer II – Skills, Experience & Abilities:

• Minimum of 1 year of on-the-job experience processing and analyzing warranty data.

• Experience working with and presenting to cross-functional teams and management.

• Training and/or seminar participation in communication skills and meeting management.

• Engineering knowledge related to vehicle architecture and mechanical, hydraulic, and electrical systems.

• Experience utilizing business systems including NWO, NOMS, CORE, AS400, and SLMS.

• Knowledge of HYMH engineering, manufacturing problem-solving, and reporting processes.

• Ability to complete financial analysis on potential Field Product Improvements (FPI).

• Ability to create Warranty Statements for changes in warranty coverage and special customers.

Additional Information:

• The Warranty Engineer is responsible for processing, testing, and determining the validity of warranty claims within the boundaries of Warranty policy and applicable Warranty Statements.

• Processed claims provide a pathway for continuous improvement by cross-functional Engineering teams throughout the organization.

• The role interfaces with Supply Chain and vendors to maximize recovery opportunities and improve supplier quality.

• The Warranty Engineer II plays a key role in representing the Warranty Department on cross-functional Process Continual Improvement projects, including SLMS and other process enhancements impacting Warranty.

• Responsibilities include documenting and providing input to internal and external audits, both financial and process related.

• The role requires broad technical knowledge of lift truck parts and systems and how those systems interact to determine failure modes and conduct root cause analysis investigations.

• Strong interpersonal and communication skills are required for collaboration with internal departments, Dealers, customers, and suppliers.

• The position requires strong attention to detail, effective communication skills, and the ability to work independently and collaboratively in a fast-paced environment.

Who we are: 

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com. 

What we offer: 

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). 

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Job Type

Permanent

Time Type

Full time40

Travel Required

1-10%

Primary Location

HY US Greenville, NC (Headquarters)

Address

1400 Sullivan Drive

Zip Code

27834

Field-Based

No

Relocation Assistance Available

Yes

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled