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Fort Worth, Texas, United States
Onsite
Pay Range: $73,689 - $95,796 annual compensation
Job Posting Closing on: Sunday, October 25, 2026 📅
Workdays & Hours: Monday – Friday 8am – 5pm; Some evening/weekend work required.
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!
A Technical Support Analyst II – Utility Billing System job is available with the City of Fort Worth Water Department, Management Services Division.
In this role, you’ll be part of the Water IT team, which supports all technology used across the Fort Worth Water Utility, including systems that serve our customers directly.
Working as part of this team, you will be expected to perform duties associated with the maintenance and support activities required by our Utility Billing applications and related systems (CIS, IVR, Customer Portal, etc). You will also provide support to end-users to resolve system issues. This position will evolve and gain knowledge of and support additional areas of AMI, MDM, and Field Service.
This position is located onsite in Fort Worth, Texas.
Minimum Qualifications:
Preferred Qualifications:
Water IT Technical Support Analyst II – Utility Billing System job responsibilities include:
Working Conditions and Physical Demands:
Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling and lifting.
Light Work – Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.
Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.