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Toronto, Ontario, Canada
Hybrid
Please Note:
You will be working on a Hybrid office schedule as part of Fidelity’s dynamic working arrangement.
Current work authorization for Canada is required for all openings.
Occasional travel is required for this role.
The work location for this role is 483 Bay Street in Toronto until approximately late 2026 when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.
Who We Are
At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.
Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.
What We Do
The Wealth Associate is responsible for advisor support, client on-boarding, sales support and administration.
The successful candidate must have a strong background in portfolio administration and operations. In this role, the Wealth Associate will play a crucial part in managing client onboarding process. As a Wealth Associate, you will oversee various tasks from Fidelity Head Office and clients, while also incorporating responsibilities listed below.
How You’ll Make an Impact
Advisor Support and Client Onboarding
Work collaboratively with the Advisor to satisfy client needs in a timely, responsive manner
Prepare and present reports and recommendations to clients based on Advisors direction
Prepare and process client documentation, including account applications, forms, prospect letters and other related paperwork using digital tools
Coordinate and track client onboarding and account opening processes, ensuring accuracy and compliance with regulatory requirements.
Follow up with clients on missing or incomplete documentation
Support Advisors, by executing investment instructions and/or account changes.
Proactively identify and implement strategies to address client needs
Sales Support and Client Relationship Management
Build and maintain accurate prospect and client records in CRM system
Prepare and customize client portfolio reports, presentation materials, proposals and meeting agendas and other materials supporting client meetings
Actively support the implementation of client wealth strategies through detailed and accurate management of portfolio administration tasks and activities
Respond to client inquiries in a timely, responsive, and professional manner, including executing on client cash management requests
Administration
Liaise with the custodian on day-to-day operational matters - Account opening, Transfer initiation and monitoring and perform daily reconciliation duties
Manage and coordinate the onboarding process for a new advisor, sometimes with several hundred new clients at the same time
Stay updated on industry trends, regulations, and best practices related to financial advisory services to provide input on marketing and client service campaigns
Collaborate with internal and external stakeholders, such as operations, compliance, custody and marketing, to ensure seamless client service delivery
What You’ll Need
Strong industry, product, and wealth management procedures knowledge
Exceptional writing, interpersonal and client service skills
Detail-oriented with superior organizational skills and the ability to prioritize tasks
Team player with the ability to collaborate with cross-functional teams
Understanding of regulatory requirements applicable to clients, including KYC/AML regulations
Ability to work in a fast-paced, evolving environment crossing multiple channels and/or workstreams
Enjoys wearing many hats, rolling up sleeves and getting things done
Bilingual in English and French
What We’re Looking For
Completion of a University degree in Business, Commerce, Finance or related field or equivalent work experience
2-3 years of relevant experience in the wealth management operations space
Strong financial planning experience and Salesforce experience/familiarity with Portfolio Management Tools
Currently licensed as IR or RR and must have Canadian Securities Course (CSC)& Conduct & Practice Handbook (CPH)
This role requires registration with one or more securities regulators. The incumbent must meet all background investigation requirements, including but not limited to, education, credit, litigation and criminal checks, as required by securities regulators. Continued employment in this role is also contingent upon you meeting the on-going registration requirements.
Total Rewards That Reflect Your Impact
We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.
For this role, your total rewards include:
Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $79,000 to 90,000, based on your experience and qualifications.
RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.
We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.
This posting represents a future vacancy or multiple future vacancies within our organization.
Some of the ways we’ll help you feel valued and supported as part of our team:
Flexible working arrangements - 100% remote, hybrid, and in office options
Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs, including an active network of Employee Resource Groups
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.
No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity?
We are proud to be recipients of the following:
Awards
• Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People
• Great Place To Work® Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer
Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team
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