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Edmonton, Alberta, Canada
Onsite
Why Homes Alive Pets?
This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.
You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.
Our mission is to add value to every life. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.
There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.
Job Title
Web Guest Service Representative
Direct Report
Web Store Manager
Department
Web Operations
Location
5611 104 St NW, Edmonton, AB T6H 2K1
Summary
The Web Guest Service Representative is responsible for providing optimal customer service by ensuring that all online orders are processed in an exceptionally organized and timely manner, and to meet any customer queries, comments, or complaints over the phone, email, or website chat function. It is the responsibility of the Web Guest Service Representative to ensure the needs of customers are met with the highest quality of experience.
To achieve success as a Web Guest Service Representative, you should possess experience and knowledge in customer service and be efficient in managing tasks in a timely manner.
Qualifications
Core Competencies
Behaviour & Skills
Job Responsibilities
A Day in the Life of a Web Guest Service Representative
The job of a Web Guest Service Representative is always dynamic. On a typical workday, you will do a variety of different tasks, including (1) fielding phone calls, emails, and live chats from online guests; (2) communicating with the stores and assist in any questions that may arise with online and curbside orders; (3) contacting guests with order and tracking information; (4) assisting in assigning online orders to the various stores; (5) creating work orders in the POS system for any back-ordered items; (6) processing and refunding all online returns; (7) reviewing product reviews and posting them to the website; (8) contacting and filing claims with courier companies; and (9) handing other tasks that arise throughout the day. You’ll never be bored, that’s for sure!
Schedule
Compensation
