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Amsterdam, Noord-Holland, Nederland
Hybrid
Are you ready to shape the future of Transaction Services operations across ING Wholesale Banking? As Head of WB COO Transaction Services, you will set the global operations strategy for Daily Banking, Client Services and Trade, translating ING's AI-first ambition into operational excellence, transformation and scalable delivery for 5,000 segmented clients.
You will join the Wholesale Banking COO organization, a global operations and transformation organization supporting ING Wholesale Banking worldwide with an AI-first strategy. The organization delivers operational excellence, digital transformation, scalable operations, client onboarding, operational risk management and facility management capabilities that support ING's strategic ambitions.
You will lead the WB COO Transaction Services domain, covering Daily Banking, including payments, Client Services and Trade. The domain brings together client, transaction and trade operations and is accountable for operational excellence, process ownership, service performance, transformation execution and scalable delivery across the full product suite.
Transaction Services is at the heart of ING's Wholesale Banking franchise, supporting corporate and institutional clients across our global network. ING is recognized as a top-3 transaction bank in the Eurozone. Transaction Services includes:
We operate in a rapidly changing environment where technology, regulation and the macroeconomic landscape evolve quickly. Across our global network in 27 countries, we collaborate intensively to deliver relevant and innovative solutions for our clients.
The role reports hierarchically to the WB COO and functionally to the WB Head of Transaction Services. You are a member of both the WB COO Management Team and the WB Transaction Services Management Team. You lead seven direct reports and approximately 50 hierarchical indirect reports, while providing functional direction across Daily Banking and Client Services, approximately 700 colleagues, and Trade, approximately 400 colleagues.
In this role, you will:
We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.
We value leadership impact and adaptability as much as strict checklist experience. If your background aligns with the core vision of this role, even if you don't tick every single bullet point, we strongly encourage you to apply. Tell us in your application or cover note what unique perspective and track record you'll bring to the team.
We want to make sure that it's possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:
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ING's purpose is Empowering people to stay a step ahead in life and in business. Every ING colleague contributes to this purpose. We champion self-reliance and foster a collaborative, innovative and inclusive culture.
The Orange Code reflects how we stay true to our values. It consists of our ING Values: we are honest, we are prudent and we are responsible, and our ING Behaviors: you take it on and make it happen, you help others to be successful and you are always a step ahead.
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