Will Call Customer Service Rep (CRL)

What You'll Will Get To Do

The Will Call Customer Service Rep provides exceptional customer service to all C.R. Laurence customers. Through the detailed understanding of all C.R. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions.

Job Responsibilities

• Maintain broad knowledge of clients, products and services.
• Document customer interactions and transactions
• Listen attentively to customer needs and concerns; demonstrate empathy
• Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner
• Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.)
• Answer multi-line telephone in a professional manner
• Face to face customers interactions
• Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations.
• Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests
• Customer database management - Maintain records of customer interactions, process customer accounts and file documents
• Other duties as assigned

Qualification Requirements

• 1 year of office support experience in a customer service role
• High School diploma or equivalent
• Ability to work in a fast-paced, team environment
• Organized and able to keep others organized with ability to prioritize effectively
• Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications
• Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
• Utilizes strong time management and organizational skills to successfully multi-task
• Maintain business poise and professionalism under stressful situations
• Handle difficult situations and dissatisfied customers in a calm and professional manner.
• Able to read and perform simple mathematical calculations