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Chennai Corporation, Tamil Nadu, India
Onsite
About NCR VOYIX
Position Summary
This role is to provide operational support for the Windows servers in our on-prem Windows, VMware and Azure Cloud environments. This would be both in the areas of day-to-day break/fix activities and the deployment of new installations and solutions.
The position requires excellent teaming and communication skills as you will work within a global organization and with all levels of technical experience. You will provide support and daily operations and will work with people from numerous global locations, and cultures. A keen aptitude for all technologies is a must.
Key areas of Responsibility
To provide system support for the Windows Operating System (2016, 2019 & 2022) & VMware (7.x and above) on approximately 3000 servers globally with the bulk of them located in Dayton or our cloud environments. The Windows hardware is primarily Dell and Cisco and we run VMware on mainly Hyperconverged infrastructure with 95% of our environment virtualized.
The team is required to meet documented Service Level Agreements as well as defined Server Availability metrics. This is a 7x24x365 support organization. Major responsibilities will be to:-
• Diagnose technical and operational software problems on installed systems.
• Diagnose and solve hardware problems, working with our vendors as applicable.
• Plan and/or schedule installations of new server hardware and associated supporting peripherals.
• Monitor, track and compare system performance using software-based testing, monitoring and analysis tools.
• Present verbal and written technical information to technical and non-technical audiences.
• Provide input and technical content and regularly review procedural documentation.
Basic Requirements:
• Windows MCSE (preferred). A strong background in supporting Windows in a large corporate environment.
• VMware Certified Professional (VCP) preferred but not essential.
• At least 2 years experience working in a large virtual environment.
• Ability to work to defined objectives and meet planned dates.
• Ability to quickly learn and apply new concepts, technologies and techniques.
• Ability to work constructively and cooperatively within the team and across the organization.
• Ability to convey oral/written information in an appropriate and persuasive manner.
• Ability to review data and identify problem trends, then to translate the solutions into current practices.
• Respond to system alerts and have the ability to reprioritize frequently depending on circumstances.
Preferred Requirements:
• Knowledge of Dell and Cisco hardware and the supporting tools like Dell Open Manage.
• Basic NetBackup (backups) & VMware Aria Ops (for performance troubleshooting) software experience.
• Strong analytical background with ability to communicate results through operational reports.
• Creativity, innovation, & ability to think outside of box in problem solving and root cause analysis.
• Ability to apply methodologies, processes, and tools to enhance work effectiveness and identify further process improvements within a continuous improvement organization.
Preferred Qualifications:
Bachelor’s degree in Computer Science, Computer Engineering, Management Information Systems or a related field or equivalent job experience.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”