Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.
Job Title: Resort Services Foreperson
Job Status: Seasonal
Compensation and Benefits:
- Compensation: Proposed hiring rate of $18.50 to $20.40+, actual pay will be adjusted based on experience.
- Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.
Job Summary:
The Resort Services Foreperson (RSF) is a part of the Resort Services Department and is responsible for the delivery of the highest quality customer service, rental experience and sales in Copper Mountain's Resort Services locations. The RSF’s responsibilities encompass the day-to-day operations across all of the Copper Mountain owned and operated Retail, Rental and Guest Service locations.
The RSF will be assigned a specific location(s) where he/she will lead staff and ensure delivery of exceptional customer service and sales. The responsibilities include overseeing staff and opening and closing Rental/Retail and Guest Service locations on a daily basis.
The RSF works in conjunction with his/her Manager and Supervisor to deliver fiscally responsible supervision of labor resources and operational expenditure for all Business Units reporting to this position.
The RSF is responsible for making sure important information gets translated to staff members to enable them to service the guest effectively. The RSF needs to provide the necessary tools and training to assist employees in doing their jobs.
You will be working within a small, dynamic team and will be expected to be equally proficient in Retail, Guest Services and the Rental areas of our business. Your ability to smoothly move between these three areas and ability to engage with our customers will be critical to your success.
Integrity of the highest order is required and you are incorruptible, abiding by Copper’s privacy policy as well as protecting the business by maintaining the pricing structure even in the face of pressure from peers and guests.
In addition to interacting with our guests who range from day visitors, to conference delegates, to event participants and homeowners is a key time for winter season preparation. This means you will also at times be requested to assist in project-type work which can include re-staging our retail locations, moving inventory, testing/repairing rental equipment, data input/re-keying, cleaning & tidying front and back of house areas, and processing retail/rental inventory after it is received.
- Your honesty & integrity are on display every day, be it talking with guests about the right activity or pass product for them, protecting our retail inventory by being ever-alert or informing your supervisor that your reports are not balanced.
- You have the guest interests at the front of your mind at all times, actively listening to the guest and then suggesting the appropriate products/services that will ensure a great guest experience.
- You believe that guest loyalty is gained from providing consistent, quality service & care. You are committed to do whatever it takes to find an answer. “I don’t know” is not in your vocabulary!
- You are a committed team player, jumping in to assist teammates if the line is long, or if your skills & knowledge are needed. You know that the team’s success is greater when all members are aligned. You anticipate our guest and colleagues’ needs and this means you will jump from one area of our business into another without a second thought.
- You attend each shift with a positive attitude, knowing that the guest comes first!! You can remain upbeat even when you have been asked the same question 50 times! You actively engage each and every guest, showing them empathy, animation and care, all the while being an eager advocate of the resort.
- You understand that you are in a role which includes being a front-of-house revenue collector for many departments and each and every interaction with a guest is an opportunity for you to both a) display your belief in the products and services offered by Copper and our partners, and b) help ensure the continued financial success of Copper Mountain.
- You relish every guest interaction and see a challenge ready to be solved, a sale to be made or a future promoter to be created in every guest interaction. There are no problems, just solutions waiting to be discovered!!
Essential Duties and Responsibilities:
- First and foremost, provide exceptional customer service to our guests at all times. This includes proactively looking for ways to improve the service we provide, resulting in an improved guest experience.
- Day-to-day oversight of all front-of-house and back-of-house Resort Services operations in designated zones.
- Open and Close Rental/Retail and Guest Service locations.
- Take ownership of all guest situations yet recognize when to escalate to the next supervisory level. “Own the Zone”
- Develop an exceptional working knowledge of the RTP point of sale system and its effective utilization in maintaining an efficient operation.
- Clean, fold, merchandise and sell retail products to exceed sales goals
- Actively promote a sales culture where RSA-Ss are upselling to meet designated sales targets
- Animate the Guest Services experience and seek continuous improvement to ways we service the guest (internal & external)
- Work closely with the Supervisors to ensure a culture of teamwork, best practices, and peer-to-peer support.
- Work to ensure that the fundamentals of the Resort Services Department are consistent across all locations/operations and that the teams at each location are working together, ensuring that sharing opportunities are being utilized.
- Present professional appearance and behavior at all times.
- Assist in retail duties across multiple locations.
- Help with opening and closing procedures; cash handling, making the store ready for business
Other Duties as Assigned:
- This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
- Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.
- This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.
Personal Attributes:
- Is honest and has the highest integrity
- Is able to handle and manage confidential information
- Professional appearance. Adheres to all grooming guidelines
- Follows established policies and procedures
- Is supportive of Copper’s Core Values
- Sets the example for others and is above reproach
- Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
- Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
- Must be a multi-tasker!
- Can handle fast paced, potentially high-pressure environment
- Enjoys the challenge in Service Recovery – your desire is to see guest loyalty increase
- Is flexible with hours and days of work
- Is able to work any hours of the day, any days of the week
- Must enjoy working with and around people
- Team player with a positive attitude
- Open and ready to learn new skills
- Organized and detailed
Basic Requirements:
- Must be able to lift and carry items up to 50 lbs.
- Promotes workplace safety and is knowledgeable in and follows all safety requirements and policies
- You are able to work any hours of the day, any days of the week. You will be available ALL weekends and holidays understanding that they are critical operational times.
- Must be at least 18 years old
Preferred Experience and Special Skills:
- Minimum 2 years’ guest service experience required
- Strong communication and organizational skills required
- Computer proficiency required and should include MS Office: Word, Excel and PowerPoint, with a propensity to learn additional computer systems quickly
- Strong working knowledge of Copper’s RTP Point of Sale system.
- Previous Destination Resort experience in a high-volume, customer-oriented environment preferred
- Ski/Snowboard rental experience preferred
- Retail experience preferred
Position was originally posted on Monday, October 19th. This position will be posted and accepting applications until Monday, October 26th.
POWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment.
Can you see yourself here- Apply now!
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