Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.
Job Title: Woodward Copper Agent
Job Status: Seasonal
Compensation and Benefits:
- Compensation: Proposed hiring rate of $18.00 to $19.80+, actual pay will be adjusted based on experience.
- Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.
Job Summary:
The Woodward Copper Agent is responsible for all aspects of Woodward sales and programs coordination. Sales include but are not limited to Woodward indoor programming, summer camp, retail, and some food and beverage items. Woodward Copper Agents will work as a team selling and fulfilling online, over the phone and in person sales and reservations. This is an indoor guest facing position.
The Woodward Barn includes a high-volume guest facing sales location that fulfills the Woodward Copper product within Copper Mountain resort. Agents will sell and fulfill both “walk up” transactions and advanced reservations for all Woodward Copper products through the RTP Point of Sale computer software which includes season passes, drop-in sessions, classes, Woodward Copper merchandise, day and residential Camp products, punch passes, as well as handling resort information requests.
The Woodward Copper Agent position is a full-time or part-time seasonal position. Days and hours may vary but will include weekends and holidays. Must be able to work both outside on the mountain as well as in the Barn from 7:30 a.m. until evenings at 12 a.m. Good written and oral communication skills, computer skills, team player attitude, and cash handling skills required. Candidates must be available to work until the end of the season.
Essential Duties and Responsibilities:
- Daily Duties include assisting in the secure opening and closing of the Barn location, nightly closing reports and cash deposits, as well as helping ensure the Barn itself is organized and clean at all times based on departmental standards.
- Work with internal and external partners to exhibit a sales and fulfillment operation that is seamless to the guest.
- Maintain a positive relationship with Copper Mountain Inc. and Village at Copper employees, parents, public, and other members of the Copper Mountain community.
- Be knowledgeable in all departmental aspects of Woodward Copper policies and procedures.
- Work within the (RTP|One) Point of Sale (POS) system.
- Work within a sales culture where agents are serving customers with the highest level of guest service and assist customers in purchasing complete product solutions.
- Helps sell and inventory retail merchandise in the Barn.
- Assists Coaches with indoor cross training on Skatelite features i.e. jumps to foam pits, Skatelite features.
- Follows established company-wide security, sales, reporting, and record keeping procedures and practices.
- Checks passes and camper credentials to monitor access to the Woodward Copper Barn, as well as exclusive on mountain features.
- Assists in the daily maintenance and cleaning of the Woodward Copper Barn.
- Duties may include shoveling, digging, moving features, and/or maintenance of fencing and signage.
- Assists in loss prevention through active monitoring of guest and employee actions with retail products.
- Maintains a positive attitude during eight-to-ten-hour days, and on stressful high-volume days, in order to uphold the highest standard of professionalism (including appearance and behavior at all times) as a member of the Woodward Copper Agent Team.
- Ability to communicate effectively with kids, teens, adults, and parents
- Outgoing demeanor and willingness to act as an ambassador for freestyle snowboarding and skiing, as well as acting as a role model for kids and teens.
- Drive campers safely in a 15-passenger van during summer camp operation.
Other Duties as Assigned:
- This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
- Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.
- This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.
Personal Attributes:
- Is honest and has the highest integrity
- Is able to handle and manage confidential information
- Professional appearance. Adheres to all grooming guidelines
- Follows established policies and procedures.
- Is supportive of Core Values.
- Sets the example for others and is above reproach.
- Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
- Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
- Can handle fast paced, potentially high-pressure environment.
- Is flexible with hours and days of work. Is able to work any hours of the day, any days of the week.
- Is able to work any hours of the day, any days of the week.
- Prioritizes and re-prioritizes personal time and work, to have a good balance in life.
Basic Requirements:
- Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.
- Must be able to lift 50 pounds.
- Must have a valid US Driver’s license.
- Must be at least 18 years old.
- This position may require the use of a mountain radio/walkie-talkies for communication
Preferred Experience and Special Skills:
- Minimum 2 years' of guest service experience required.
- Minimum 1 year of retail sales and merchandising experience preferred.
- Minimum 1 year of facilities maintenance experience preferred.
- Must have 1+ year of experience working with kids and/or teens.
- Experience working in a Camp environment is preferred.
- Work experience within the snowboard, ski, and/or skate industry preferred.
- Previous resort experience in a high-volume customer-oriented environment is preferred.
- Strong communication and organizational skills required.
- Computer proficiency in MS windows which includes MS Office: Word, Excel, and Outlook preferred.
- RTP|One experience preferred.
- HS diploma or equivalent preferred.
- CDL preferred but not required
- CPR/First Aid certification preferred
Position was originally posted on 11/4. This position will be posted and accepting applications until Wednesday, November 11th.
POWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment.
Can you see yourself here- Apply now!
