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Melbourne, Victoria, Australia
Remote only
The Manager, Consulting Services is a “go to” practice leader that provides expert
guidance, advice, and development support to the Consulting management team
and their subsequent team members. This individual will assist the sales team with
sales activities such as orals, estimations, and Statements of Work (SOW’s). This
person works closely with Engagement Managers, Project Managers, Managing
Consultants, and leads, and acts as a liaison between the Consulting team and
executive management. This person will assist in identifying business needs,
staffing projects, and ensuring that the work/life balance of our consultants is
monitored and adjusted appropriately.
Key Responsibilities:
Project Oversight:
• Oversight responsibility for projects across the practice.
• Oversee and assist Engagement Managers and team members when needed to identify project needs, reduce risk and develop solutions and strategies.
Sales Support:
• Support the RFP response and pursuit process for Consulting work.Team Leadership:
• Assist in the recruitment, development, and management of a diverse, remote team of consultants supporting Workday applications.
• Promote a team-oriented, challenging and innovative work environment.
• Lead and manage Senior Managers and/or Managing Consultants to ensure consultants are adhering to the activities, processes and procedures outlined in Workday and the Cynergy Implementation
Methodology.
• Drive team and individuals to achieve high customer satisfaction
levels.
• Ability to establish immediate credibility with clients and within the company; can build consensus and achieve goals through influence.
• Ability to build trust-based relationship and identify and foster business development opportunities.
People Development:
• Perform role of mentor and coach.
• Analyze team skills and provide for cross training to maintain teams’ ability to staff projects appropriately.
• Advise management team on team members’ level of expertise and availability.
Performance Management:
• Establish direct reports’ goals and objectives during the bi-annual review process.
• Direct the collection of performance feedback from customer and engagement/project manager on a quarterly basis or upon completion of project for your entire team.
• Direct the collection of all internal contributions for team members
Education and Experience:
• Possess 3-5 years of Workday (or other ERP) Consulting implementation experience.
• Bachelor’s degree or equivalent.
• Proven experience leading a virtual team.
• Required characteristics: fast learner, detail oriented, decisive, and enjoy fast paced work environments.
• Must work well within and across teams to get things accomplished.
• Possess sales engagement experience estimating and presenting to prospects.
#LI-Remote
Why choose Cognizant:
Cognizant Core Values:
