Job Description:
General Function / Summary:
The Workday Analyst is responsible for providing functional expertise for support and maintenance across Workday Enterprise (Human Resources, Learning, Benefits, Payroll, Financials).
Essential Duties:
- Provide daily system administration, support, maintenance, and configuration of the Workday System for both Human Resources and Finance.
- Be the key Subject Matter Expert (SME) to determine the right technology solution to meet business initiatives.
- Recommend and implement best practices, standard methodologies, and process improvements to support business goals.
- Document functional requirements, workflow detail, and systems specifications.
- Research and test new functionality and features within Workday including system releases, enhancements, and fixes.
- Lead small to mid-sized projects as defined by leadership, which includes leading meetings, providing regular project updates, and adhering to project deadlines.
- Support new and existing interface integrations/EIBs including monitoring recurring processes and interfaces to ensure successful execution.
- Collaborate with functional team/stakeholders to research, identify causes, recommend solutions, validate, and resolve issues.
- Perform regular ongoing audits on a variety of Workday processes.
- Design, develop, and provide reports and dashboards.
- Assist in the development of training and train end-users on Workday processes.
- Manage support tickets ensuring thorough and timely work in Workday Help, Workday Requests, and create and manage cases as needed in Customer Center.
- Actively utilize Workday support communities to identify best practices, stay up to date on trends, and functionality and issue resolutions.
- Manage other assigned projects.
Minimum Education and Experience Required:
- Bachelor’s degree or equivalent experience
- 3+ years of Human Resource and/or Finance technical and functional system experience
- 3+ years of Workday administration/configuration experience
- Experience with any of the following Workday integration tools preferred: Core Connectors, EIBs, Web Services, APIs, Studio preferred
- Proficient with Workday Report Writing
- Training courses or seminars related to Workday preferred
- Detail-oriented team player with ability to handle multiple projects and tasks
- Excellent problem solving, collaboration, time management, and organization skills
- Ability to communicate in a clear and open manner through verbal, written, and non-verbal methods, to all levels of the organization
- Proficient in Microsoft Office programs
- Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused
