Workday Payroll Post Production Consultant

Accountabilities

• Deliver high-quality Workday Payroll support and solutions to clients across multiple industries, helping meet, enhance, and optimize their business requirements.

• Work directly with clients to investigate, troubleshoot, and resolve Workday Payroll issues as they arise.

• Provide post-production support, ensuring payroll processes remain accurate, efficient, and aligned with client expectations.

• Manage multiple client requests and support tickets, prioritizing tasks effectively to meet service commitments and deadlines.

• Collaborate with clients to understand their payroll challenges and recommend practical, effective solutions.

• Participate actively in internal training sessions, knowledge-sharing initiatives, and opportunities to develop and share expertise.

• Contribute to internal projects and initiatives designed to improve team performance, processes, and service delivery.

• Provide occasional assistance with client payroll processing when required.

• At senior or principal level, leverage Workday expertise to support sales activities, develop sales materials, and contribute to project scoping.

Requirements:

• Workday Payroll certification is required.

• At least 1 year of Workday Payroll post-production support experience within a Workday partner organization, supporting clients of varying sizes.

• Strong knowledge of payroll processes and configurations, including payroll checklists, earnings and deductions, pay groups, general ledger, costing allocations, audit alerts, approval workflows, and security rules.

• Advanced proficiency in Microsoft Office, particularly Microsoft Excel.

• Strong customer service orientation and a genuine passion for client collaboration.

• Ability to prioritize and manage multiple client requests and support tickets while meeting deadlines and service expectations.

• Excellent written and verbal communication skills, with fluency in English.

• Ability to collaborate effectively with clients and colleagues, building positive relationships based on confidence and trust.

• Strong analytical and problem-solving abilities, including the capacity to consider alternative approaches and diverse perspectives.

• Reliable internet connectivity with a recommended bandwidth of at least 20 Mbps.

• Comfortable working remotely and managing responsibilities independently within a collaborative consulting environment.

• Ability to work during the scheduled hours of 12:30 PM to 9:30 PM IST.

• Ability to work at a computer for extended periods.

Benefits:

• Remote work: Fully remote position based in India.

• Full-time employment: Stable, full-time employee opportunity.

• Company-provided equipment: A company-configured computer will be shipped upon hiring.

• Continuous learning: Access to internal training, knowledge-sharing opportunities, and professional development.

• Career growth: Opportunity to strengthen Workday Payroll expertise and develop consulting skills.

• Collaborative environment: Work alongside experienced professionals in a supportive and knowledge-driven team.

• Meaningful client impact: Help organizations improve payroll processes and optimize their Workday systems.

• Inclusive workplace: Commitment to diversity, equal opportunity, and creating a welcoming environment for all employees.