Our Mission
To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.
What You'll Do
The Workday Supply Chain Manager leads the healthcare organization’s functional and operational support for Workday Supply Chain Management, including procurement, strategic sourcing, supplier management, inventory, requisitioning, purchasing, receiving, and related integrations. This role partners with Supply Chain, Finance, Clinical Operations, Information Technology, and vendors to ensure the platform is reliable, compliant, well governed, and aligned with patient-care and business priorities. The manager oversees application support, optimization, release readiness, issue resolution, data quality, controls, and a team of analysts or support resources.
Responsibilities:
- Lead day-to-day functional support and administration of Workday Supply Chain Management across procurement, sourcing, suppliers, contracts, inventory, purchasing, receiving, and related processes.
- Manage, coach, and develop application analysts and support partners; establish priorities, service expectations, escalation paths, and performance measures.
- Serve as the primary liaison among Supply Chain, Finance, Clinical Operations, Accounts Payable, Compliance, IT, and external partners.
- Own the intake, triage, resolution, and root-cause analysis of incidents, service requests, defects, and recurring operational issues.
- Maintain a prioritized enhancement roadmap aligned with organizational strategy, operational efficiency, patient-care continuity, and measurable business value.
- Lead configuration, testing, deployment, and stabilization of approved enhancements and Workday releases using formal change-management practices.
- Coordinate end-to-end testing for integrations with ERP, clinical, inventory, procurement, payment, data warehouse, identity, and third-party supplier systems.
- Ensure accurate item, supplier, contract, location, cost-center, and inventory data through governance, stewardship, validation, and remediation processes.
- Support healthcare supply continuity by monitoring critical workflows, inventory dependencies, downtime procedures, and high-priority operational risks.
- Partner with Cybersecurity, Privacy, Internal Audit, and Compliance to maintain role-based access, segregation of duties, audit evidence, and appropriate controls.
- Develop support documentation, standard operating procedures, knowledge articles, training materials, and communications for end users and support teams.
- Track and report service levels, backlog, incident trends, release outcomes, adoption, control performance, and benefits realization to leadership.
- Manage vendor relationships, statements of work, support commitments, and escalations as assigned.
- Participate in budgeting, resource planning, project estimation, and portfolio governance for supply chain technology initiative's
Knowledge / Skills / Abilities
- Healthcare operational awareness and customer focus
- Enterprise application and service-management leadership
- Supply chain process knowledge and systems thinking
- Team development, accountability, and collaboration
- Risk, controls, privacy, and security awareness
- Data-driven decision-making and continuous improvement
- Executive communication and stakeholder influence
- Calm, structured response to critical operational issues
Physical Demands
- Must be able to work in a corporate office setting.
- Prolonged periods sitting at a desk and working on a computer.
- Ability to work under stressful conditions and work irregular hours
- Normal office environment
- This position may require participation in planned after-hours release activities, and response to critical operational events.
- Occasional travel among organizational locations or to vendor and Workday events may be required. .
- This is an onsite position with a hybrid work from home schedule. As a leadership position onsite presence will be required.
Requirements
- Bachelor’s degree in information systems, supply chain management, business, healthcare administration, finance, or a related field, or an equivalent combination of education and relevant experience.
- Two or more years of progressive experience supporting ERP, supply chain, procurement, inventory, or related enterprise applications.
- Demonstrated experience with enterprise application configuration, testing, release management, incident management, and change control.
- Working knowledge of healthcare supply chain operations, including clinical and nonclinical purchasing, inventory, receiving, supplier, and contract workflows.
- Ability to translate operational requirements into sustainable system designs, support processes, controls, and measurable outcomes.
- Strong analytical, communication, stakeholder-management, and problem-solving skills.
- Experience managing competing priorities and high-impact issues in a complex, highly available operating environment.
Preferred Requirements:
- Direct experience supporting Workday Supply Chain Management, Workday Financial Management, or closely related Workday functionality.
- Experience in a multi-hospital health system, integrated delivery network, academic medical center, or similarly complex healthcare organization.
- Knowledge of Workday security, business processes, reporting, data conversion, integrations, and release methodology.
- Experience with healthcare item-master governance, EDI, punchout catalogs, electronic invoicing, barcode technologies, distribution, or inventory automation.
- Familiarity with healthcare regulatory, audit, privacy, cybersecurity, and financial-control requirements.
- Workday certification or relevant credentials in supply chain, project management, IT service management, or process improvement.
Freeman Perks and Programs
- For eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!
- Health, vision, dental insurance
- Retirement with employer match
- Wellness program with discounts to Health Insurance or Cash Bonus with Participation
- Milestone payments with longevity of employment
- Flex time off (FTO)
- Extended Sick Pay
- Learning Center designated only for Freeman Family members
- Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.
