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Waco, Texas, United States
Onsite
Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.
The employee will demonstrate TSTC's Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.
Application Functionality, Maintenance & IT Security
Maintain comprehensive application functionality across Workday modules (HCM, Finance, Payroll, and Student) including system and security patches, version upgrades, backups, and disaster recovery processes
Advise on application security models and implement robust security architectures that protect institutional data
Work closely with the Office of Audits and Analysis to ensure appropriate controls and audit logs are in place
Investigate actual or potential security breaches and ensure all identified breaches are promptly investigated and resolved
Implement system changes required to maintain security and ensure security records are accurate
Handle confidential and/or privileged information using discretion and judgment in accordance with FERPA, Title IV, and other regulatory requirements
Develop test plans to verify logic, system functionality, and security configurations
Maintain working knowledge of scripting languages and automation tools (e.g., PowerShell, Python, PowerAutomate, Power Apps) to enhance system efficiency
System Administration, Configuration & Security Governance
Lead advanced configuration, maintenance, and optimization of Workday modules with enterprise-level access across all functional areas
Execute complex system updates, enhancements, and validations to ensure operational stability, accuracy, and enterprise readiness
Migrate configuration changes from sandbox tenants to production environments after thorough testing and validation
Serve as the configuration deployment specialist across all Workday environments, ensuring consistency and accuracy system-wide
Manage comprehensive security governance including role-based permissions, access controls, security role assignments, and ongoing audits to maintain system integrity and appropriate segregation of duties
Review and approve security role assignments, ensuring appropriate access levels across all modules in accordance with established governance and SME guidance
Perform regular audits to ensure role appropriateness and least-privilege principles
Design security models, role frameworks, and enterprise-wide business process architectures that balance automation, compliance, and usability
Oversee business process configurations, approval workflows, and system integrations that span multiple organizational units
Collaborate with the functional area analysts on Workday business processes, notifications, condition rules, and calculated fields in alignment with business requirements
Application Change Control & Release Management
Plan, coordinate, configure, test, and communicate changes, upgrades/maintenance schedules, and new services with clients, ensuring business operations will operate correctly in current and future environments
Work collaboratively with functional SMEs for bi-annual tenant release cycles, including feature impact assessment, prioritization, sandbox testing, regression plans, UAT coordination, and go-live execution
Coordinate testing cycles, including unit testing, integration testing, and user acceptance testing for system changes
Manage implementation of new modules, features, and integrations with minimal disruption to operations
Design enterprise-wide business process frameworks and rules that balance automation, compliance, and usability
Support Process Workflow & SLA Management
Create, update, and manage application support tickets through the TSTC Support process workflow by logging and tracking progress from initiation through resolution using the ticket monitoring system
Ensure all requests for support are dealt with according to established SLAs
Answer and respond to all incoming customer support tickets within defined SLAs
Prioritize, investigate, diagnose, and resolve user issues and incidents
Troubleshoot and/or escalate application issues or defects to vendors
Implement agreed remedies and preventative measures to facilitate recovery
Own escalation and incident response, escalating to vendors as needed
Operate within defined SLAs for application support requests
Data Integrity, Compliance & Advanced Reporting
Ensure the integrity, reliability, and audit-readiness of enterprise data supporting compliance requirements, external reporting, and leadership decision-making
Apply strong data governance practices to reduce institutional risk and maintain system trust across all departments
Monitor data quality, identify anomalies, and implement corrective measures to maintain accuracy in production environments
Ensure compliance with FERPA, Title IV, and other student data privacy and educational regulations in addition to HR, payroll, and financial compliance requirements
Utilize Workday Report Writer (and calculated fields as needed) to develop targeted diagnostic reports for technical troubleshooting, data validation, and root-cause analysis
Perform system health checks and internal audits using advanced reporting to verify data integrity, security configurations, and business process behavior
Maintain proficiency in Workday reporting tools exclusively for internal IT investigations and research
Define reporting standards and support compliance requirements
Monitoring, Analysis & Continuous Improvement
Monitor, identify, and analyze patterns, trends, and issues across all Workday modules
Update products and processes as needed based on monitoring insights
Perform proactive system health checks to identify potential issues before they impact operations
Stay current with Workday releases, features, and updates, assessing their applicability and potential benefits across the organization
Proactively identify opportunities for system optimization and process automation
Serve as escalation point for technical issues that cannot be resolved at the functional area level
Documentation & Knowledge Management
Maintain comprehensive system documentation including knowledgebase articles, root cause analyses, support ticket requests, change logs, and user management documentation
Document application-specific knowledge base articles, change logs, and Root Cause Analyses (RCAs)
Develop and maintain system documentation, user guides, and standard operating procedures
Ensure documentation promotes consistency, clarity, and quality assurance across all Workday systems and processes
Integrations & Technical Architecture
Coordinate with App Engineering teams to assist with integration design and data flows
Implement prebuilt APIs and custom integrations
Maintain proficiency in integration technologies and data management tools
Identify and escalate integration issues to the Application Engineering team for resolution
Monitor integration performance and troubleshoot connectivity issues between Workday and other enterprise platforms
Cross-Functional Collaboration, Training & Support
Coordinate with functional SMEs (HR, Payroll, Finance, Student Services, Academic Affairs, Registrar, Financial Aid) to ensure proper technical understanding of Workday requests and align solutions to business processes
Communicate and partner with product owners and business stakeholders to understand requirements, identify application impacts, and recommend solutions
Collaborate with cross-functional teams across IT to effectively resolve issues and optimize system performance
Participate in cross-functional team meetings and represent Support throughout the product release planning phases
Provide comprehensive technical support to functional area analysts and end users across all departments
Create documentation and process improvement plans to the functional area analysts
Collaborate with Functional Area Analyst to discuss new features, system updates, and optimization techniques
May provide escalation support and mentoring to Application Administrator personnel
Facilitate change management, guiding teams through the adoption of new processes and technologies
Elicit, document, and distribute client feedback on products and services to interested stakeholders within TSTC
Project Management & Strategic Initiatives
Contribute to the strategic planning of enterprise technology initiatives and the development of strategies, policies, standards, procedures, and tools
Continually seek opportunities to improve systems and processes, enhancing efficiency and user experience across the organization
Evaluate emerging technologies and recommend data-driven solutions that align with institutional priorities
Balance the unique needs of academic, administrative, and student-facing operations while maintaining enterprise-level system integrity and standardization
Develop and present well-reasoned, data-driven recommendations for enhancing business processes and Workday functionalities
Additional Responsibilities
Understand the business function and workflows of each application across HCM, Payroll, and Student areas
May require availability outside of normal working hours
Other duties as assigned
Education
Associate degree in Information Technology required
Bachelor's degree in Computer Science, Information Technology, or related field preferred
Experience
Minimum of 4-6 years related experience in Workday systems administration across multiple functional areas (HCM, Payroll, Finance and/or Student)
Minimum of 1-2 years of advanced experience in Workday administration with a proven track record in a complex, multi-tenant environment
Extensive experience as an Application Administrator or in a similar leadership role
Demonstrated leadership experience in a team environment
Advanced experience with Workday configuration, reporting, testing, and troubleshooting
Demonstrated ability to operate independently, exercise sound judgment, and lead complex technical work
Strong analytical, communication, and problem-solving skills
Workday Ecosystem - Required
Basic to advanced proficiency with Workday Security, Business Process framework, and Report Writer, including the ability to:
Configure business processes, notifications, condition rules, and calculated fields in alignment with business requirements and least-privilege principles
Establish frameworks for managing Security & Access Governance, Business Process Architecture, and Tenant & Release Management, focusing on RBAC, least-privilege audits, and coordinating bi-annual cycles
Implement EIB, API implementation, and advanced Reporting & Analytics to support executive and compliance data needs
Coordinate with functional SMEs across HR, Payroll, Finance, and Student departments to align technical solutions with business processes and compliance standards like FERPA
Work collaboratively with functional SMEs for tenant release cycles
Define reporting standards and support compliance requirements
Skills & Abilities
Advanced knowledge of Workday functionality, reporting tools, and data structures across HCM, Payroll, and Student modules
Ability to translate complex technical concepts into clear guidance for non-technical audiences
Strong analytical skills with the ability to assess risk, identify trends, and recommend solutions
High level of organization, attention to detail, and commitment to data accuracy and quality assurance
Ability to plan, prioritize, and execute complex system initiatives with minimal supervision
Demonstrated capability to mentor peers and influence outcomes without formal authority
Strong collaboration skills across functional areas and institutional partners
Professional judgment in handling sensitive data, compliance requirements, and system access
Hands-on experience in process automation, best practice approaches, technology efficiency, and effectiveness
Excellent time management skills and ability to multi-task many requests in an organized and timely manner
Ability to balance and prioritize requests from multiple people
Organizational awareness and the ability to navigate through formal and informal structures
Outstanding attention to detail with superior time and project management skills
Technical Knowledge
Working knowledge of SQL programming language - recommended
Experience with scripting languages and automation tools (e.g., PowerShell, Python, PowerAutomate, Power Apps)
Working knowledge of Entra/Active Directory, Intune, and Group Policies
Knowledge of integration technologies, APIs, and data management tools
Familiarity with IT service management frameworks and ticketing systems
Preferred Qualifications (Certifications - a plus)
Workday Pro Platform Administrator Certification
Workday Pro Security Certification
Workday Pro Adaptive Planning Certification
Workday Pro Certification in at least 2 modules across HCM (Recruiting, Learning & Development, Talent, Benefits, Compensation), Payroll (Core Payroll, Time Tracking), and/or Student (Student Recruiting & Admissions, Student Records, Student Financials)
CompTIA, A+, Network+, Server+, or ITIL Foundations certifications
Experience serving as a technical lead or mentor to other analysts
Experience supporting operations in a multi-campus or complex organizational environment, particularly in higher education
Experience in higher education environments with understanding of academic calendars, enrollment cycles, and student lifecycle management
Equal Opportunity Employer
Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Employment Eligibility Verification
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.
Background Checks
A criminal history background check will be required for the finalist(s) under consideration for this position.