Leads workforce planning and staffing optimization initiatives across multiple departments and service settings, including 24/7 operations. Analyzes workforce trends, develops strategic staffing models, and provides operational recommendations to leadership to ensure efficient deployment of personnel resources. Exercises independent judgment in forecasting labor needs, evaluating staffing effectiveness, and implementing workforce solutions that support organizational objectives, regulatory compliance, and quality service delivery.
MAJOR RESPONSIBILITIES & DUTIES:
Develops and oversees short- and long-range workforce planning strategies by analyzing staffing trends, operational metrics, service demands, and organizational priorities.
Designs, implements, and continuously evaluates staffing models and scheduling methodologies to maximize workforce efficiency and support organizational goals.
Exercises independent judgment in determining staffing recommendations and resource allocation to address changing operational needs and service demands.
Analyzes workforce data, labor utilization, overtime, turnover, vacancy trends, and staffing expenditures; provides leadership with recommendations to improve workforce effectiveness and cost management.
Develops and presents workforce planning reports, dashboards, and executive-level analyses that support strategic decision-making.
Leads workforce planning initiatives and process improvement projects, including the development of policies, procedures, training materials, and implementation strategies.
Serves as a subject matter expert on staffing operations, scheduling practices, and workforce planning methodologies.
Consults with operational leaders to identify staffing challenges, evaluate workforce needs, and implement effective staffing solutions.
Provides oversight of staffing system administration, scheduling processes, and workforce planning tools to ensure operational effectiveness and compliance.
Conducts audits of staffing and timekeeping data to identify trends, discrepancies, and opportunities for process improvement.
Supports talent acquisition and workforce development initiatives through participation in recruitment planning, candidate evaluation, and workforce pipeline strategies.
Develops and delivers training programs related to staffing practices, scheduling procedures, workforce planning tools, and operational processes.
Provides guidance and decision support regarding workforce deployment and staffing contingencies.
Participates in rotating on-call responsibilities.
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to interpret complex workforce data and formulate strategic recommendations.
Ability to exercise discretion and independent judgment in workforce planning decisions.
Knowledge of labor management principles, workforce optimization methodologies, and operational planning.
Ability to influence decision-making and build collaborative relationships with leaders across the organization.
REQUIRED QUALIFICATIONS:
Bachelor's degree in Business Administration, Human Resources, Healthcare Administration, Data Analytics, or a related field; or equivalent combination of education and experience.
Minimum of 3 years of experience in workforce planning, staffing coordination, scheduling, or call center operations.
Demonstrated experience analyzing workforce data and developing staffing recommendations that influence operational decision-making.
Participation in on-call or after-hours support as needed required.
PREFERRED QUALIFICATIONS:
Experience in healthcare, behavioral health, or social service environments preferred.
Supervisory or project management experience preferred.
Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.
PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:
Position is primarily sedentary in an office setting; may involve occasional lifting up to 30 lbs. Use of computer, office equipment. Potential exposure to challenging youth behaviors in behavioral health roles.
Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do.
At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
About Boys Town:
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.
