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Sydney, New South Wales, Australia
Hybrid
**12 month Maximum Term Contract**
Do Work That Matters
HR Direct provides trusted advice and practical HR solutions that support employees and leaders across CommBank. Join a supportive team where you’ll make a meaningful impact, develop your expertise and grow your career.
As the Workforce Planning and Intelligence Specialist, you’ll help ensure HR Direct has the workforce, skills and capacity required to meet today’s service needs while preparing for tomorrow.
This is an opportunity to evolve workforce planning beyond day-to-day queue and workload management. You’ll combine operational experience, forecasting and analytics to provide insights that support resource allocation, capability development, service delivery and future workforce decisions.
By connecting data across workforce demand, capacity, productivity, quality and service outcomes, you’ll help leaders understand what is happening, why it is happening and how workforce planning should respond.
As forecasting and operational intelligence capability matures, your role will evolve with it. Over time, you’ll contribute to strategic HR projects and initiatives, working in agile ways and continuously learning as you build your expertise and broaden your impact across HR Direct and beyond.
See yourself in our team
Sitting within HR Direct, this role combines hands-on operational workforce management with longer-term workforce planning and intelligence. You’ll partner with leaders and operational stakeholders to improve service readiness and build a sustainable, evidence-based approach to workforce decisions.
In this role, you will:
We’re interested in hearing from people who:
You’ll bring strong experience in Insights and Analytics, with the ability to connect complex data points, identify trends and turn analysis into clear, practical recommendations.
Experience applying these skills within workforce planning, a contact centre or an operational service environment would be highly regarded but is not essential.
You’ll also bring:
Working with us:
At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.
If you’re ready to connect operations, workforce planning and analytics to help shape the future of HR Direct, apply now.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
