Workplace Support (First Line Support)
Location: Brussels
Department: IT Service Management WPS
About the Role
MSIG Europe SE is looking for a hands-on and customer-focused Workplace Support Engineer to provide local first-line IT support for our employees. You will be the local face of IT, ensuring users receive professional and timely support while contributing to a secure, stable, and modern workplace environment.
Key Responsibilities
- Provide on-site and remote support for IT incidents and service requests. Together with the offsite support from Brno.
- Troubleshoot and resolve issues related to laptops, mobile devices, Microsoft 365 applications, meeting room technology, and peripherals.
- Support user onboarding, offboarding, and workplace device deployment.
- Manage and update tickets through our IT Service Management (ITSM) platform.
- Support endpoint management and device compliance using Microsoft Intune.
- Assist with endpoint security, vulnerability remediation, and device protection using Microsoft Defender.
- Follow ITSM processes including Incident, Request, Change, Problem, and Knowledge Management.
- Maintain accurate documentation, asset records, and knowledge articles.
- Work closely with other IT teams and vendors to ensure excellent service delivery.
What We're Looking For
Experience
- 2+ years of experience in an IT Support, Service Desk, or Workplace Support role.
- Experience working in a corporate IT environment.
- Familiarity with ITSM tools such as ServiceNow, TOPdesk, Jira Service Management, or similar solutions.
Technical Skills
- Strong knowledge of Microsoft 365 (Teams, Outlook, OneDrive, SharePoint, Office Apps).
- Good understanding of Microsoft Intune and endpoint management concepts.
- Knowledge of Microsoft Defender and endpoint security principles.
- Experience supporting Windows 11, mobile devices (iOS/Android), printers, and collaboration technologies.
- Basic understanding of networking concepts including Wi-Fi, VPN, and LAN connectivity.
Personal Skills
- Strong customer service and communication skills.
- Proactive and solution-oriented mindset.
- Ability to prioritize and manage multiple tasks simultaneously.
- Team player with a continuous improvement mentality.
Desirable Qualifications
- ITIL Foundation certification.
- Microsoft MS-900, MD-102, or SC-900 certifications.
- Experience supporting hybrid workplace environments.
Why Join MSIG Europe SE?
You'll become part of a collaborative IT team that delivers secure, reliable, and modern workplace services across Europe, helping colleagues stay productive and connected every day.
