Summary Statement:
The Race Sports Writer is responsible for delivering excellent service to customers placing bets in the Race Sports Book area. This role involves processing all cash transactions quickly and accurately.
Primary Job Duties: Includes but is not limited to:
- Greet customers, input betting information into the computer, print tickets, accept money, and provide tickets and change to customers.
- Accurately maintain the bank.
- Verify winning tickets.
- Address and resolve customer concerns and questions.
- Explain wagering information as needed.
- Maintain and update betting boards for customer viewing.
- Obtain and maintain position-specific licensing.
- Use personal devices/cellular phones for job-related operational tasks, duties, and review of company documents.
- Perform other duties as assigned.
Qualifications: Includes but is not limited to:
- Experience processing substantial cash transactions.
- Effective communication skills in English.
- Excellent customer service skills.
- Strong organizational skills and attention to detail.
- Polished appearance and demeanor.
- Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
- Ability to work varied shifts, including nights, weekends, and holidays.
Preferred:
- Previous experience working in a large, luxury resort setting.
- Working knowledge of betting systems in a similar resort setting.
Minimum Education and Experience:
- At least 21 years of age.
- High School Diploma or equivalent.
- Minimum of one year of customer service experience in a gaming or race sports environment.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States
- Ability to obtain the following: Nevada Gaming Registration
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed in a sports bar environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
