XRM Field Service Engineer

[Introduction of ZEISS Group & ZEISS Korea]

The ZEISS group is a Global Leader in Optical Technology with a 180-year history. The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semiconductor technology, industrial quality and research, medical technology and consumer optical technology. The history of the ZEISS group, which began with the founder of Carl Zeiss in 1846 based on the entrepreneurial spirit of “combining theory and practice”, has established itself as a pioneer in the field of optics through ceaseless exploration of the field of optics.

ZEISS Korea has played a key role in the Korean market for the past 40 years. For ZEISS, the Korean Market is One of the Top 5 Global Sales Markets, providing products and services from five business areas to Korean customers:

• Semiconductor Manufacturing Technology

• Industrial Quality Solutions

• Research Microscopy Solutions

• Medical Technology

• Vision Care (Consumer Markets)

*More Information: www.자이스채용.com

[Employment Conditions]

• Division: Research Microscopy Solutions (현미경솔루션사업부)

• Job Title: X-Ray Microscopy Field Service Engineer

• Contract: Regular

• Location: Seoul (business trip required)

Key Responsibilities:

1. Installation and Commissioning: Perform installation and commissioning of Electron Microscope. Ensure systems are operational to meet customer specifications.

2. Maintenance and Repair: Conduct routine and emergency maintenance and repairs to minimize downtime. Troubleshoot mechanical and electronic failures to the component level.

3. Customer Training and Support: Provide comprehensive operational and maintenance training to customers. Offer ongoing support and expert advice to ensure customer satisfaction.

4. On-site work: Move to the location where the microscope is installed and perform on-site work.

5. Documentation: Keep accurate records of all service activities, including detailed service reports and parts inventory management.

6. Collaboration with headquarters: Work closely with Tech Support Group teams to suggest improvements for service enhancements and troubleshoot current systems.

7. Safety Compliance: Adhere to all safety protocols and regulations while on-site and in the field.

Qualifications:

1. Educational Background: Bachelor’s degree in Engineering (Electrical, Electricity, Semiconductor engineering or related field) or equivalent practical experience. A basic understanding of semiconductor processes and analytical equipment is required.

2. Professional Experience: Up to 3 years of experience in field service engineering, including fresh graduates with a strong academic background and internships relevant to electron microscope.

3. Technical Skills: Proficiency in diagnostic software and tools and understanding of technical schematics.

4. Language skills : Proficiency in both spoken & and written English language is required.

5. Soft Skills: Excellent problem-solving, organizational, and communication skills. Ability to work independently and as part of a team.

6. Additional Requirements: Willingness to travel up to 40% of the time and availability for on-call emergency response.

Your ZEISS Recruiting Team:

ShinBi Park （박신비）, SooHyun Kim （김수현）