University Operations:
The University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.
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The Opportunity:
University Operations is seeking to hire a Zone Manager, Floor Care & Projects. This role is responsible for coordinating and overseeing floor‑care operations and custodial project activities across assigned campus buildings. This position ensures that all services, staff, and processes align with university, state, and industry standards. Serving as the primary customer contact for service quality, communication, and project coordination, the Zone Manager plays a key role in maintaining a safe, clean, and welcoming campus environment. The ideal candidate is highly skilled in floor‑care techniques, equipment, and materials; experienced in leading teams and managing projects; and committed to delivering high‑quality, compliant, and customer‑focused service.
Responsibilities:
Operations & Supervision
- Oversee all floor‑care services and custodial project activities within the assigned zone.
- Supervise custodial, project, and lead staff, including staffing, scheduling, training, performance management, and corrective actions in accordance with departmental SOPs and guidelines.
- Maintain internal controls to support efficient operations, asset protection, compliance requirements, and accurate financial tracking.
- Conduct regular floor inspections and develop comprehensive maintenance plans for all flooring types.
Work Management & Planning
- Review and manage zone work orders in the Integrated Work Management System (IWMS), ensuring accurate entry of work status, costs, dates, and corrective actions.
- Develop coordinated schedules involving staff, trades, contractors, vendors, inspectors, and other stakeholders.
- Align work with team‑cleaning frameworks and ensure the completion of preventive maintenance, including annual inventories of all floor‑care equipment.
- Evaluate work schedules, forecast manpower needs, and prioritize backlog to ensure efficient work assignment and timely completion.
- Generate weekly and monthly reports on planned and in‑progress work, including resource allocation and schedule performance.
- Document schedule variances and adjust project timelines to meet quality, safety, and maintenance standards.
Quality Assurance & Compliance
- Review work packages—electronic or hard copy—for completeness and accuracy, ensuring specifications, manuals, and drawings meet university standards and regulatory requirements.
- Inspect zone and contractor work to ensure scope fulfillment, workmanship quality, and process compliance.
- Complete work order closure in accordance with work‑management processes, validating accuracy of all data, including labor, materials, dates, images, invoices, and corrective actions.
- Ensure all activities comply with organizational policies, safety standards, codes, and regulations.
Customer Service & Communication
- Serve as liaison between customers and service providers, facilitating timely resolution of requests and concerns.
- Conduct customer work‑review meetings using planning documentation and progress reports.
- Assess zone impacts to balance customer needs while meeting service standards.
- Schedule periodic customer reviews to assess service quality and performance.
- Maintain clear, consistent, and transparent communication with campus stakeholders and collaborate with other departments to coordinate services around operational schedules.
Safety, Training & Employee Development
- Maintain a safe and healthy work environment in compliance with legal codes, regulations, and university standards.
- Provide coaching and training on job duties, SOPs, and customer service expectations.
- Ensure accurate documentation of employee performance, coaching, and compliance.
- Ensure urgent and life‑safety work orders receive expedited response.
- Perform quality checks to confirm that delivered services meet established standards and the university’s process guide.
Minimum Qualifications:
High School Diploma or Equivalent and 4+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Preferred Qualifications:
- 5+ years of custodial management or floor-care leadership experience in a university, educational, healthcare, or large-scale commercial environment.
- Advanced knowledge of floor‑care techniques, equipment, materials, and maintenance practices for a wide range of flooring types (e.g., terrazzo, VCT, carpet, hardwood, rubber, tile).
- Experience managing custodial or facilities staff including training, performance evaluation, and corrective action within an SOP‑driven environment.
- Strong project‑planning and scheduling skills, including the ability to forecast manpower requirements, prioritize backlogs, and coordinate multiple stakeholders.
- Excellent communication and customer‑service skills, with experience serving as liaison between internal customers, contractors, and service providers.
- Knowledge of OSHA regulations, safety practices, and applicable codes related to custodial operations and floor‑care activities.
- Certifications in custodial management or floor‑care operations, such as ISSA, IICRC, or similar industry credentials.
Special Instructions to the Applicants:
- The anticipated salary range for this position is $56,030 to $74,940. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
- This position is eligible for 5% Shift Differential Pay of the pay range minimum.
- Position requires a valid Class E driver’s license. This position may involve driving to various locations on and off campus to conduct University business.
- If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
- All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
- This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.
Are you ready to unleash YOUR potential?
As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks! UCF offers:
- Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
- Paid time off, including annual and sick time off and paid holidays
- Retirement savings options
- Employee discounts, including tickets to many Orlando attractions
- Education assistance
- And more…For more benefits information, view the UCF Employee Benefits Guide.
Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.
Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.
Department
Facilities Operations Housekeeping Services
Work Schedule
Sunday - Thursday 3:00 PM - 11:30 PM
Type of Appointment
Regular
Expected Salary
$56,030.00 to Negotiable
Job Posting End Date
11-04-2026-12-00-AM
Veteran’s Preference:
Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf
The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
For general application or posting questions, please email talent@ucf.edu.
If an accommodation due to a disability is needed to apply for this position, please email onac@ucf.edu.
