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Hours: Monday, Thursday, Friday, Saturday, Sunday - 4 am - 8 am
ESSENTIAL JOB FUNCTIONS
Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky. Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers.
Acquires the knowledge and skills needed to interview clients and gathers needed information to accept Abuse line Intake referrals.
Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
Screens for suicide/ homicide risk for callers and connect callers meeting criteria for crisis intervention services to Crisis Intervention Counselors.
Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services.
Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues.
Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct.
Presents a professional demeanor in all interactions with internal and external customers.
Ability and willingness to work third shift and/or weekend and holiday hours as a requirement of all positions.
EDUCATION
Sixty hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business, or a related field of study.
EXPERIENCE
Minimum of six months experience in social services/ mental health services preferred. An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work.
PHYSICAL DEMANDS
Position has no unusual physical demands.
May involve modestly unpleasant situations such as offensive language from callers.
