AC Manila - Salesforce Service Delivery Director

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Director

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long-term, short-term, detail-oriented, and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.

Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

The Opportunity

• When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
• As part of the Salesforce Consulting team you will drive impactful business transformations through innovative Salesforce solutions. As a Director, you will set the strategic direction, lead business development efforts, and maintain significant executive-level client relations, making sure that quality, integrity, and inclusion are at the forefront of our success.

Responsibilities

• Drive business transformation initiatives through innovative Salesforce solutions
• Establish and communicate the strategic vision for the Salesforce Consulting team
• Lead business development efforts to enhance client engagement and satisfaction
• Maintain executive-level relationships with key clients to secure service excellence
• Promote a culture of quality, integrity, and inclusion within the team
• Mentor and develop team members to foster their professional growth
• Identify market trends and leverage opportunities for business expansion
• Collaborate with cross-functional teams to deliver holistic solutions

What You Must Have

• Bachelor's Degree
• 14 to 20 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Bachelor's Degree in Engineering preferred
• Experience leading Salesforce teams
• Managing offshore delivery teams
• Delivering large-scale transformation projects
• Understanding of Salesforce platforms and capabilities
• Building lasting relationships with team members
• Managing complex people situations
• Driving change and user adoption of new functionality
• Experience leveraging technology to accelerate delivery

Company Overview

PwC AC Manila's Consulting Services are designed to provide industry expertise and innovative solutions through Cloud & Digital services. Our goal is to assist businesses in driving growth, optimizing operations, and seizing opportunities. With our team of professionals, cutting-edge technology, and deep industry knowledge, we help businesses stay ahead of the competition, deliver strategic solutions, and unlock long-term value.

Travel Requirements

Not Specified

Job Posting End Date