Position Overview
The Access Care Representative (ACR) at United Health Services (UHS) helps patients take the next step in their care by making scheduling, registration, and insurance verification as smooth as possible. In this role, every conversation matters—whether answering questions, gathering information, or connecting patients with the right services. By working closely with clinical and administrative teams, the Central Scheduling ACR supports a positive patient experience, timely access to care, and accurate front-end revenue cycle processes.
Primary Department, Division, or Unit:
Patient Registration/Access Care, UHS Binghamton General Hospital
Work Shift and Schedule:
This is a per diem position, which means you will work on an as needed, agreed upon basis. Working hours will be assigned by your manager.
Compensation Range:
$17.05 - $22.17 per hour, depending on experience
This position is not eligible for benefits.
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Job Responsibilities
Essential Functions:
- Perform patient registration, appointment scheduling, and insurance verification to support timely access to care and accurate account setup
- Deliver courteous, professional service to patients and families through phone, electronic, and in‑person interactions
- Collect, review, and enter complete and accurate demographic and insurance information to support accurate billing and account processing
- Respond to patient questions and provides appropriate information while protecting privacy and confidentiality
- Monitor patient wait times and collaborate with team members to communicate delays and improve patient flow
Scope and Impact:
- Contribute directly to patient experience, access to services, and front‑end revenue cycle accuracy
- Exercise judgment within established procedures when addressing scheduling, registration, and insurance‑related issues
- Work collaboratively with peers and leaders to resolve issues that affect service quality and operational efficiency
- Support operational and departmental needs through occasional travel between organizational locations and, when required, operation of a system-owned vehicle; maintain eligibility to meet organizational driving requirements when such travel is necessary
Compliance and Professional:
- Adhere to HIPAA and organizational privacy standards when handling patient information
- Follow regulatory, billing, and financial compliance requirements applicable to access and registration activities
- Complete required training, competencies, and performance improvement activities within established timeframes
- Work and communicate with a respectful, problem-solving approach
- Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations
- As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks
Additional Expectations:
- Maintain awareness of supplies and coordinate restocking to support uninterrupted operations
- Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions
- Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations
- Perform additional responsibilities as required to meet department and organizational needs
Position Qualifications
Required:
- High School diploma or equivalent
- At least 1 year of customer/patient-facing experience directly interacting and communicating with the public
Preferred:
- NAHAM Certified Healthcare Access Associate (CHAA) certification
- Driver License
- Up to 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function
- Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role
- Up to 1 year of healthcare experience working in the healthcare industry in any job function
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About United Health Services
United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!
United Health Services is an Equal Opportunity Employer.
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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.
