Organization Overview:
The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season.
Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round.
The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area.
Account Executive, Concert & Event Sales
- Organization: Florida Panthers Hockey Club / Sunrise Sports & Entertainment
- Department: Ticket Sales
- Reports To: Manager, Premium Sales
- FLSA Status: Exempt (Salaried)
- Employment Type: Full-Time
- Location: Amerant Bank Arena & War Memorial Auditorium — On-Site, Not Remote-Eligible
- Schedule: Flexibility required for evenings, weekends, and holidays
Job Summary
Sunrise Sports & Entertainment, inclusive of Amerant Bank Arena (home of the Florida Panthers) and the War Memorial Auditorium, is seeking a driven and energetic Account Executive, Concert & Event Sales. In this fast-paced, competitive, and rewarding environment, this individual will be responsible for selling Premium Seating, Concert Memberships, and Suite Rentals for concerts, family shows, and special events across both venues.
The Account Executive, Concert & Event Sales will play a key role in maximizing revenue, building lasting client relationships, and contributing to an unparalleled premium experience for guests attending some of the biggest concerts and live entertainment events in the country. This is an on-site, full-time, salaried role reporting to the Manager, Premium Sales.
Essential Duties & Responsibilities
Sales Strategy
- Collaborate with the Manager, Premium Sales to develop and implement targeted sales strategies for Premium Seating, Concert Memberships, and Suite Rentals for concerts, family shows, and special events at Amerant Bank Arena and War Memorial Auditorium
- Execute sales campaigns that drive new business, renewals, and upselling opportunities by leveraging market insights, client feedback, and competitive analysis
- Conduct proactive prospecting, lead generation, and closing activities to achieve and exceed individual and departmental revenue goals
- Identify and pursue new business opportunities through cold calling, networking, referrals, and community engagement
Client Relations & Service
- Build and maintain strong relationships with clients to grow account base through repeat business, referrals, and upgrades
- Conduct in-venue appointments and premium space tours to assist in closing new business and showcasing the full scope of premium offerings
- Handle incoming inquiries from sales prospects and existing clients with professionalism and urgency
- Provide exceptional service through phone calls, emails, written communication, and in-person interactions both in and out of the office
- Work events to support ticket sales and service initiatives, ensuring a best-in-class experience for premium clients
Operations & Reporting
- Complete 70+ touchpoints daily consisting of calls, emails, text messages, appointments, and other outreach activities
- Follow organization process when using CRM and ticketing platforms (Unify, Amplify, SeatGeek, Salesforce) to manage pipelines, track engagement, and ensure accurate reporting
- Optimize premium inventory for concerts, Florida Panthers games, and special events; identify and communicate potential gaps to leadership to ensure full utilization of all premium products
- Meet or exceed weekly, monthly, and event-by-event ticket sales goals; provide regular updates to the Manager, Premium Sales on pipeline progress and revenue performance
- Additional projects, tasks, and events as assigned
Qualifications
Required
- Experience: Previous experience in sales, preferably within sports, live entertainment, or hospitality; a proven ability to meet or exceed revenue targets in a fast-paced, high-volume environment is strongly preferred
- Sales Skills: Demonstrated success in prospecting, pipeline management, and closing new business, with a strong understanding of the consultative sales process and the ability to identify and capitalize on upselling and renewal opportunities
- Client-Focused: Genuine commitment to delivering exceptional client experiences, building long-term relationships, and maintaining a high standard of service that drives retention and loyalty
- Communication Skills: Strong interpersonal, verbal, and written communication abilities, with the confidence to present premium products effectively in both one-on-one and group settings
- Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) required
- Organization & Time Management: Highly detail-oriented with the ability to manage multiple priorities, accounts, and deadlines simultaneously in a dynamic, event-driven environment
- Core Competencies: Strong work ethic, ability to thrive in adversity, and a collaborative mindset that contributes positively to team culture
- Flexibility: Willingness and ability to work evenings, weekends, and holidays as required by event and game schedules
Preferred
- Familiarity with ticketing platforms (SeatGeek, Unify, Amplify) and Salesforce CRM
- Bilingual in English and Spanish
- Bachelor's degree in Business, Marketing, Sports Management, or a related field
- Proven track record exceeding revenue targets in a high-volume sales environment
Position Type / Expected Hours of Work
This is an exempt (salaried), full-time, on-site position. This role is not eligible for remote work. Must be able to work flexible hours, nights, weekends, and holidays as needed.
At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.
We welcome all to apply and join our team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
