Account Executive III - South Atlantic

Accountabilities:

• Serve as the primary point of contact for customer account management matters across an assigned book of business, maintaining strong customer satisfaction and long-term relationships.
• Develop and execute proactive retention strategies designed to protect revenue, achieve retention targets, and maintain mutually beneficial customer relationships.
• Align products and services with customer requirements while using consultative selling techniques to increase account penetration and identify additional opportunities.
• Negotiate, update, and renew customer service agreements, educating customers on contract terms and using effective negotiation strategies to maximize profitable business outcomes.
• Address complex customer requests and collaborate with internal sales leaders to resolve escalations and service issues effectively.
• Communicate rates, charges, service strategies, incentives, and concessions clearly while operating within appropriate profit targets and authorization levels.
• Collaborate with sales teams to identify opportunities within the assigned territory and connect customers with additional relevant business solutions when appropriate.
• Generate revenue growth by strengthening existing relationships, expanding networks, and capitalizing on cultivated customer and business connections.
• Maintain accurate customer and sales information using productivity and CRM tools, including Salesforce and pricing systems.
• Prepare required reports and complete administrative activities necessary to support effective account management.
• Mentor account management and sales professionals, including helping onboard new employees and supporting experienced team members with professional development.
• Share best practices and proactively contribute to the development of internal sales and account management talent.

Requirements:

• Must live and work in the United States.
• High School Diploma or GED from an accredited institution.
• At least 6 years of business-to-business account management experience at a mastery level.
• Strong consultative selling, customer relationship management, negotiation, and revenue retention skills.
• Demonstrated ability to manage complex customer relationships and develop strategies that support both customer needs and commercial objectives.
• Strong communication and interpersonal skills, with the ability to handle challenging customer situations and collaborate effectively with internal stakeholders.
• Ability to identify account expansion and revenue growth opportunities through relationship building and networking.
• Comfortable using CRM, sales productivity, pricing, reporting, and other business software tools.
• Ability to mentor colleagues, share best practices, and contribute to the development of other sales and account management professionals.
• Candidates currently working in an Account Executive role within the organization are strongly preferred.

Benefits:

• Expected U.S. base pay of $27.21 per hour.
• Medical, dental, and vision insurance.
• Life insurance.
• Short-term disability coverage.
• Employee stock purchase plan.
• 401(k) with company matching.
• Paid vacation.
• Paid holidays.
• Paid personal days.
• Competitive total compensation package.
• Benefits may vary depending on location or site.