Account Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

Job Summary

The Account Manager is responsible for developing and nurturing long-term, differentiated, and sustainable partnerships with hotel partners. Through a consultative and data-driven approach, the Account Manager leads strategic negotiations, delivers compelling joint value propositions, and ensures the commercial success of the portfolio. This role is pivotal in the tandem model, working closely with the Account Optimization Manager to align strategy, execution, and performance monitoring.

Job Responsibilities

• Conduct face-to-face meetings with partners to present tailored, compelling propositions.
• Communicate the unique benefits of partnering with Hotelbeds.
• Lead high-stakes negotiations with new and existing partners.
• Secure favorable terms and close high-value agreements.
• Drive revenue growth within the given portfolio.
• Identify opportunities to improve contracting quality and conversion rates.
• Monitor and act on performance metrics.
• Integrate HBX Group ecosystem solutions into partner strategies.
• Identify and onboard new strategic accounts.
• Collaborate with Business Development Managers to harvest signed acquisitions.
• Maintain accurate records in internal tools
• Support the resolution of major supplier or client complaints, negotiating the most suitable solution to maintain good service and a positive relationship with them.

Skillset and Experience required

• Strong negotiation and influencing skills
• Ability to effectively connect and communicate with the top hotel decision makers (Owner, GM level)
• Proven track record of strategic high-value deal closures
• Strategic account planning
• Data analysis and insight generation
• Adaptability and solution orientation
• Strong understanding of the Thai hotel market
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• Highly organised and efficient with attention to detail
• Fast learner
• Experience with tools such as Salesforce and Tableau
• English proficiency at the business level

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.  

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.