Account Manager

JOB SUMMARY

As a member of the Strategic Account Management team, the Account Manager will support the retention, growth, and success of B-Stock’s enterprise retailers and manufacturers. Initially, this person will provide analytical and operational support for a major strategic retail account while progressively building and managing an independent portfolio of clients. In this client-facing role, the Account Manager will analyze marketplace performance, translate data into meaningful business insights, and communicate recommendations clearly and thoughtfully. The ideal candidate is analytically curious, polished with clients, comfortable navigating ambiguity, and able to take initiative and ramp quickly in a dynamic environment. This individual will work in a hybrid function at our Boston office location 2-3 days per week.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Support the Senior Strategic Account Manager in managing assigned key accounts, serving as a reliable client partner and helping execute recurring account activities, reporting, and business reviews.
• Manage and update Salesforce records to ensure accurate account tracking.
• Progressively build and manage an independent portfolio of client accounts, developing account strategies focused on retention, growth, and long-term customer success.
• Uncover key business initiatives, engage new cross-functional client contacts, and develop opportunities to increase B-Stock’s revenue and customer retention.
• Build credibility through an in-depth understanding of each client’s business, organization, external environment, and industry.
• Maintain and grow key account relationships by understanding evolving needs, addressing complex challenges, and identifying new opportunities through regular check-ins and QBRs.
• Analyze marketplace and account-performance data using Tableau and other reporting tools, identifying patterns, trends, likely causes, and opportunities that can be translated into actionable client recommendations.
• Navigate incomplete or ambiguous data, connect performance outcomes to potential business drivers, and communicate findings clearly in client-facing conversations.
• Work cross-functionally to ensure client needs are met through coordinated efforts across sales, client operations, product, and support teams.
• Respond promptly and professionally to client inquiries, concerns, and needs, ensuring timely resolution and consistent communication to maintain strong client relationships.
• Take initiative in learning new accounts, industry concepts, and internal processes while independently identifying projects or opportunities that improve client outcomes

MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES

• 2+ years of B2B account management, client success, sales, or closely related experience.
• Demonstrated experience managing a book of business and owning ongoing client relationships.
• Strong analytical skills, including experience interpreting business or customer data and translating findings into actionable insights.
• Skilled with MS Office and G-Suite business applications for document/word processing, data analysis, and presentations to create client-ready materials.
• Strong verbal and written communication skills, including experience presenting information or recommendations to clients.
• Experience using Salesforce or a comparable CRM.
• Experience using Tableau or another reporting or data-visualization platform.
• Self-motivated and able to work independently and as part of a team, learn quickly, and operate effectively when processes or information are not fully defined.
• Sharp problem-solving skills to identify creative and meaningful solutions.
• Effective time management and the ability to prioritize work successfully in a deadline-driven environment.
• Ability to demonstrate strong attention to detail

PREFERRED QUALIFICATIONS

• Experience working within transportation, logistics, supply chain, marketplaces, or another operationally complex B2B environment.
• Experience supporting large or enterprise-level

The pay rate for this role will range between $70,000 to $85,000, per annum. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.