Account Manager - Germany (f/m/d) | C2 German Required

OTE: €54,000 – €74,000 depending on level (70/30 base/variable split)

The position

If you are excited to re-think account management, shape Hive as a company, and disrupt an industry - apply!

• Consult our customers on their growth journey, jointly discover optimization levers, or prepare new product launches and market entries while owning the relationship with your own customer base end-to-end.
• Build and maintain strong relationships with your customer base by serving as the connecting element between our customers and the Hive team; identify all relevant stakeholders & be in constant exchange with all decision makers.
• Collect and analyze customer feedback closely with our product team to ensure we develop the best, most customer-centric software product in the market and thereby enable our customers to reach their goals.
• Onboard new customers into the Hive software and processes together with our Onboarding team and make the first experience with Hive one of the best that customers will not forget.
• Join our pan-European account management team, and help deepen our customer relationships with some of the fastest growing direct-to-consumer brands across Europe.
• Own the operational health of your merchants by proactively coordinating between the merchant and our internal Operations, Support, and Fulfillment teams, turning operational challenges into a reason merchants trust and stay with Hive.

Your profile

We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

• 2-5 years experience in B2B Account Management, Sales or Business Development
• Entrepreneurial mindset, with a hunger for personal development and a passion for building lasting relationships
• Strong analytical as well as empathetic abilities to leverage in your communication towards customers
• You love the responsibility of being the face of Hive towards our customers and the point of intersection between internal and external stakeholders
• Fluent in writing and speaking in both German and English (C2)
• You have worked in a Start-Up, Software or SaaS company before; logistics experience is a plus

Our offering

• Build something that matters: Hive is redefining commerce operations in a €200B+ market. We already reach tens of millions of consumers a year and power 600+ independent brands, and we're just getting started.
• Work with exceptional people: a high-performing, ambitious team, many from McKinsey, Amazon, Shopify, Google, TikTok, and Trade Republic.
• Grow with Hive: own impactful projects from day one and grow as we scale. We're a meritocracy: your impact drives your progression, not your past titles.
• Time to recharge: 30 vacation days a year, plus a paid 20-day sabbatical every three years.
• Competitive compensation: market-competitive salary and an equity incentive plan (EIP) for all full-time team members.
• Your setup, your choice: a MacBook (or laptop of your choice) plus accessories like an extra monitor or headphones, and a €46/month productivity budget to spend how you work best (from month 4; €23 for interns and working students from month 3).
• Food and fitness: free lunch once per week at the Berlin office + daily 50% subsidy on lunch by ChefCoco, free drinks and snacks, and a €20/month Urban Sports Club subsidy for full-time team members.
• Flexibility and connection: flexible working hours, internal training led by Hive experts, regular team events (€30/person/month budget), and company-wide multi-day offsites that bring all of Hive together
• Extras: partner discounts on Raus stays, gym platforms, and a corporate benefits portal.