Account Specialist

Job Description

Are you passionate about bringing your experience to a world-class company that is a market leader in both content and technology? Do you have experience driving renewal, retention, and upsell motions across existing customer accounts? Are you motivated by uncapped commission opportunities? If so, we are looking for you.

As an Account Specialist, you will support growth across the United States by managing a portfolio of existing customers, driving timely renewals, identifying expansion opportunities, and delivering a high-quality commercial experience throughout the customer lifecycle.

You will serve as a key commercial contact for assigned customers, partnering with internal stakeholders to ensure accurate transactions, strong customer relationships, and achievement of retention and revenue goals.

Key Responsibilities

• Own the end-to-end renewal process for an assigned portfolio of U.S.-based customer accounts.
• Proactively engage customers to confirm renewal intent, communicate product value, clarify contract terms, and ensure timely execution.
• Prepare and manage quotes, order forms, contracts, and related commercial documentation.
• Respond to inbound commercial inquiries, including questions related to pricing, products, billing, and contract terms.
• Identify and execute low- to moderate-complexity upsell and cross-sell opportunities within existing accounts.
• Support customer pricing discussions and coordinate internal approvals, deal structure, and contract terms as needed.
• Build trusted customer relationships and develop a strong understanding of customer business needs, objectives, and challenges.
• Create and communicate value-based propositions that support customer retention and account growth.
• Analyze account data, customer activity, renewal trends, and commercial performance to identify risks and growth opportunities.
• Maintain accurate account, opportunity, renewal, and forecasting information in CRM and quoting systems.
• Provide reliable renewal pipeline visibility and revenue forecasts to leadership and internal stakeholders.
• Partner closely with Account Executives, Customer Success Managers, Finance, Legal, Operations, and other internal teams to ensure a seamless customer experience.
• Coordinate internal resources to resolve customer issues and facilitate timely commercial transactions.
• Share customer feedback and market insights to support improvements to products, processes, and customer outcomes.
• Consistently achieve or exceed assigned renewal, retention, expansion, and customer engagement goals.

Required Qualifications

• 2+ years of experience in account management, renewals, inside sales, customer success, sales support, or another customer-facing commercial role.
• Experience managing a portfolio of customer accounts in a SaaS, subscription, recurring-revenue, technology, professional services, legal, tax, financial, or information-services environment.
• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent relevant professional experience.
• Professional written and verbal English communication skills.
• Demonstrated commercial acumen and the ability to discuss pricing, contract terms, renewal value, and expansion opportunities.
• Strong customer relationship management, communication, and interpersonal skills.
• Experience using CRM, quoting, and sales tools, such as Salesforce, CPQ platforms, or comparable systems.
• Ability to manage multiple renewals, customer requests, and deadlines in a fast-paced environment.
• Strong organizational skills, attention to detail, prioritization, and follow-through.
• Analytical and solution-oriented mindset, with the ability to identify account risks, trends, and growth opportunities.
• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

• Experience supporting U.S.-based customers and familiarity with U.S. business practices, commercial buying cycles, and contracting processes.
• Experience selling or supporting web-based, cloud-based, SaaS, data, workflow, research, compliance, legal, tax, financial, or technology solutions.
• Experience with recurring-revenue metrics, including renewal rate, gross retention, customer retention, churn, upsell, cross-sell, pipeline health, and forecast accuracy.
• Strong negotiation, objection-handling, and value-selling skills.
• Experience developing customer-specific value propositions tied to business outcomes, efficiency gains, risk mitigation, or return on investment.
• Familiarity with consultative selling or account-management methodologies.
• Experience working with Salesforce, Salesforce CPQ, Microsoft Dynamics, or similar CRM and sales-technology platforms.
• Proven history of meeting or exceeding renewal, retention, revenue, or account-growth targets.
• Experience collaborating with Account Executives, Customer Success, Finance, Legal, Operations, Marketing, and Product teams.
• Ability to travel periodically within the United States, if required by business needs.