Specialist Account Management

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

This individual will work closely with the Account Leader, Pre-Sales Engineering team, Operations teams, and global support teams, including Product Line Management, to assist in developing and implementing sales strategies aimed at driving steady revenue growth for the assigned accounts.

The role requires a motivated professional with solid techno-commercial understanding, foundational account management skills, and experience supporting sales in complex environments. The ideal candidate should be a good team player with strong communication skills and the ability to collaborate across multiple teams.

The Must Haves:

• Support identification and management of relationships within complex customer organizations.
• Assist in positioning solutions, preparing pricing and commercial proposals, and supporting contract negotiations.
• Apply technical knowledge in the Telecom industry, especially in Optical. Routing, and Switching will be nice to have
• Prepare and deliver presentations to internal teams and customers.
• Stay informed on market trends and competitor activities.
• Support account and regional sales efforts.
• Develop an understanding of the customer’s business model and priorities.
• Collaborate with CIENA teams including product marketing, product management, and sales operations to meet sales goals.
• Help drive product presentations and demonstrations at various levels within CIENA and client organizations.
• Assist in responding to RFPs, RFIs, and quotation requests.
• Collect and communicate customer feature requirements to global teams.
• Take ownership of assigned responsibilities and proactively escalate issues when needed.
• Work effectively within a matrix organizational structure.

Nice to have:

• 4+ years of experience in B2B sales, solution selling, system engineering, product management, or a related role.
• Demonstrated ability to support sales processes and contribute to closing deals.
• Technical background in Telecom, particularly in Optical, Routing, and Switching.
• Strong presentation and communication skills.
• Basic understanding of market and competitor dynamics.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.