About the Role
TD SYNNEX is seeking a detail-oriented Accounts Receivable Analyst to join our Specialty Finance team. In this role, you will manage customer accounts, drive collections activities, reconcile account balances, and resolve payment-related issues for a portfolio of customers.
This position is ideal for someone who enjoys investigating account discrepancies, collaborating across teams, and helping customers resolve complex payment challenges. You'll work closely with Sales, Product Marketing, Accounting, and customers to ensure accounts remain accurate, payments are collected in a timely manner, and business objectives are achieved.
What You'll Do
- Manage and reconcile assigned customer accounts while maintaining accurate account records.
- Review aging reports and account histories to identify collection opportunities and payment issues.
- Contact customers via email and phone to obtain payment information, remittances, and supporting documentation.
- Investigate and resolve account discrepancies related to invoices, credits, purchase orders, pricing, returns, deliveries, and other payment concerns.
- Identify issues preventing payment and determine appropriate next steps for resolution.
- Recognize potential account risks and escalate concerns to management when necessary.
- Partner with Sales, Product Marketing, Accounting, Cash Application, and other internal teams to resolve customer account issues.
- Research invoice and credit memo histories to support accurate account management.
- Maintain timely follow-up on open issues to ensure prompt resolution.
- Support month-end, quarter-end, and year-end collection activities.
- Adhere to company policies, compliance standards, and authorization guidelines.
- Participate in occasional non-standard work hours as business needs require.
What We're Looking For
Required Qualifications
- 1-3 years of experience in Accounts Receivable, Collections, Credit, Billing, Accounting, or a related finance function.
- High school diploma or equivalent.
- Experience with account reconciliation, collections, and payment resolution processes.
- Strong proficiency with Microsoft Excel, Outlook, Word, and other Microsoft Office applications.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Ability to prioritize workload and effectively manage multiple tasks.
- Strong analytical, investigative, and problem-solving abilities.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Commitment to maintaining confidentiality and ethical business practices.
- Ability to adapt to changing priorities in a fast-paced environment.
Preferred Qualifications
- Associate degree in Accounting, Finance, Business, or a related field.
- Experience working with credit procedures, account reconciliation, and dispute management.
- Familiarity with RMA and program processes.
- Experience using reporting and analytics tools such as Power BI.
- Experience supporting customers within a large, complex organization.
Working Conditions
- Hybrid work environment combining in-office and remote work.
- Professional office setting. Tues-Thurs in office.
- Standard business hours with occasional overtime or non-standard hours based on business needs.
- Extended periods of computer-based work, customer communication, and account analysis.
- Ability to work effectively under deadlines, particularly during month-end and quarter-end periods.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
As part of our recruitment process, TD SYNNEX uses artificial intelligence (AI), including an AI-supported phone screening, to assist in evaluating candidates. AI tools help inform the recruiting process, but all hiring decisions are made by our Talent Acquisition and hiring teams.
TD SYNNEX is an E-Verify company
