Vixxo is seeking a full-time Accounts Receivable Analyst.
POSITION SUMMARY
The Accounts Receivable Analyst is responsible for maintaining accurate customer accounts, supporting collections, resolving billing discrepancies, and protecting company cash flow across a high-volume portfolio. This role requires strong analytical and problem-solving skills, attention to detail, and the ability to research issues, reconcile accounts, and collaborate across departments. The analyst will also leverage AI-enabled tools to analyze data, identify recurring issues, improve processes, and support automation initiatives that increase efficiency and enhance the customer experience.
TOP RESPONSIBILITIES
- Account Research & Reconciliation: Conduct detailed accounts receivable research and reconciliations across a diverse customer portfolio. Analyze billing, payment, credit, dispute, aging, remittance, and customer portal activity to ensure account accuracy and identify outstanding issues. Investigate and resolve complex account discrepancies, including short payments, unapplied cash, misapplied payments, credit balances, and system-related exceptions. Maintain thorough documentation of findings, recommendations, and resolutions, escalating unresolved issues to Finance, Operations, Account Management, or IT as appropriate.
- Collections & Aging Management: Manage a high-volume portfolio of past-due accounts receivable, driving collections and reducing aging in line with departmental goals. Prioritize collection efforts based on balance size, aging, and collectability, adjusting as account conditions change. Use AI-enabled tools to prepare account summaries, status updates, and recommended actions, while validating all account details for accuracy before distribution. Build and maintain customer relationships, document collection activities and commitments, and ensure timely follow-up to support issue resolution and cash recovery.
- Dispute Resolution: Investigate invoice disputes, rejections, and short payments by researching account activity and supporting documentation. Identify missing or incorrect information and collaborate with Billing, Operations, and customers to resolve issues promptly. Document findings and ensure disputes are either fully resolved or transitioned with complete supporting information for further action.
- Cash Application & Account Clean-up: Review remittance details and payment support to ensure cash is applied accurately to customer invoices. Research and resolve unapplied or misapplied payments, partnering with the Cash Application team to post or reallocate funds as needed. Identify recurring payment and posting issues, recommend process improvements, and help prevent future exceptions through root cause analysis and account cleanup.
QUALIFICATIONS
- Associate’s or Bachelor’s degree in accounting, finance, or related field preferred.
- 3-5+ years of accounts receivable experience, including reconciliation, collections, dispute resolution, and cash application
- Understanding of work order management systems and workflow, i.e. Corrigo, Service Channel, etc.
- Advanced Excel Skills.
- Ability to effectively establish priorities and develop clear objectives, goals, and action plans to meet or exceed company and customer expectations within a fast-paced environment and with minimal direction/management.
- Excellent communication skills and business acumen.
- Ability to create a strong sense of cooperation and teamwork throughout the organization.
- Familiarity with cash application, including reading remittances and matching payments to invoices. Experience with Oracle, JDE, or SAP is a plus.
- Comfortable using AI tools (such as Microsoft Copilot or Claude) for research, drafting, and analysis, or open to learning. AI is part of how our team works and improves its processes.
- Organizes large amounts of information and maintains accuracy while managing numerous customer accounts and open items.
WHY VIXXO?
At Vixxo, we are an equal opportunity employer. We seek to create diverse and inclusive teams that reflect the variety of the clients and communities we serve for we believe this creates a competitive advantage. We do not discriminate on race, color, gender, illness, disability, gender-identity, sexual orientation, age, national origin, marital or familial status, military status, or religion.
