Accounts Receivable Manager

About the Team:

The Collections team plays a critical role in protecting AlphaSense's cash position and customer relationships while enabling the business to scale. We partner closely with Sales, Customer Success, Billing, Revenue Accounting, Deal Desk, and Legal to manage risk, resolve escalations, and build scalable, best in class Order to Cash processes as AlphaSense continues its journey toward becoming a public company.

About the Role:

This role sits at the point where individual contributors and people leadership paths diverge. Reporting to the Director of Accounts Receivable, the Accounts Receivable Manager leads cross functional collections initiatives, owns strategy and judgment for the most sensitive customer relationships and escalations, and begins to operate at a managerial altitude reviewing and elevating the work of others while representing Collections in cross-functional forums.

The ideal candidate has demonstrated sustained, manager level judgment on collections strategy and risk over multiple business cycles, enjoys solving complex, high stakes account problems, and is ready to signal a clear direction: deepen as a technical/IC leader (Collections Manager) or move into people leadership (Manager, Collections).

Who You Are:

• 5-8 years of progressive collections or accounts receivable experience, with a track record of sustained performance at increasing levels of ownership.
• Demonstrated manager level judgment on collections strategy, risk assessment, and complex account resolution.
• Experience leading cross functional initiatives such as dunning strategy redesign, risk scoring models, or collections system enhancements.
• Experience reviewing and approving the work of Senior Analysts and other team members on complex accounts.
• Comfortable acting as a trusted backup to a Manager for escalations and portfolio ownership.
• Strong ability to partner with Sales and Customer Success leadership on shared account strategy.
• Proven ability to identify organizational, not just account level, risk.
• Experience developing others, whether or not they carry formal direct reports.
• Experience working with NetSuite and Salesforce (SFDC); experience with Salesforce CPQ, billing platforms, or risk/collections automation tools is a plus.
• Strong analytical skills with the ability to evaluate complex, sensitive customer relationships and recommend practical solutions.
• Demonstrates curiosity, sound judgment, and a continuous improvement mindset.
• Excellent written and verbal communication skills, with credibility in cross functional forums.

What You’ll Do:

• Lead cross functional collections initiatives, including dunning strategy redesign, risk scoring models, and system enhancements.
• Own strategy and judgment for the most sensitive customer relationships and escalations.
• Review and approve the work of Senior Analysts and below on complex accounts.
• Act as backup to the Manager for escalations and portfolio ownership.
• Partner with Sales and Customer Success leadership on shared account strategy.
• Proactively identify organizational risk trends across the portfolio, not just individual account issues.
• Represent Collections in cross functional forums, building trust with Sales, Customer Success, Billing, Revenue Accounting, and Legal.
• Develop and mentor other team members, whether or not they are formal direct reports.
• Support enhancements to NetSuite, Salesforce, and other collections and billing systems to improve operational efficiency and data integrity.
• Lead or contribute to a cash forecasting or risk scoring transformation workstream.
• Support SOX readiness and public-company initiatives by maintaining strong documentation, controls, and collections processes.
• Participate in special projects related to new business models, system implementations, acquisitions, and strategic finance initiatives.

Nice-to-Have Qualifications

• Experience supporting SaaS or subscription/usage-based business models.
• Experience with Salesforce CPQ or other billing and revenue automation systems.
• Experience supporting SOX compliance, external audits, or IPO readiness initiatives.
• Experience working in a high-growth technology company.