Administrative Assistant

Our office, North Georgia Endo Specialists - Duluth, is seeking a Dental Administrative Assistant to join our busy specialty practice.

We are seeking a talented and dedicated Dental Administrative Assistant to play a key role in supporting the day-to-day operations of the dental practice. As a vital part of our team, you will assist the Practice Manager in managing administrative tasks, coordinating patient care, and ensuring smooth office operations. If you're looking for an opportunity to lead and contribute to the success of a busy dental practice, this could be the perfect next step in your career.

Your Responsibilities

As the Dental Administrative Assistant, you will serve as a critical liaison between the clinical staff, administrative team, and patients. Your main responsibilities will include:

• Assisting the Practice Manager in overseeing daily office operations and maintaining a smooth workflow.
• Coordinating patient scheduling, appointment confirmations, and follow-up communications.
• Managing patient billing, insurance verifications, and claims processing, ensuring financial arrangements and collections are handled timely.
• Addressing and resolving escalated patient concerns to ensure a positive patient experience.
• Supporting the training and onboarding of administrative staff and providing leadership in the Practice Manager’s absence.
• Monitoring office performance metrics to identify areas for improvement.
• Maintaining compliance with healthcare regulations, including HIPAA, and ensuring adherence to office protocols.
• Collaborating with clinical staff to ensure patient records are accurate and well-maintained.
• Managing office supplies and vendor relationships as needed.
• Able to work 5 days a week from 7:00 AM - 4:00 PM (Monday - Thursday) and 7:00 AM - 2:00 PM (Friday)

As an essential member of our administrative team, you will work to uphold the high standards of patient care and operational efficiency that define our practice.

Your Background

You are an experienced Dental Administrative Assistant with strong organizational skills, a knack for multitasking, and a passion for patient care. In this role, you'll need:

• 3-5 years experience in an administrative role, dental preferred
• Proficiency in dental practice management software and patient management systems.
• Excellent communication and interpersonal skills, with a focus on patient-centered care.
• Knowledge of dental insurance verification, billing, and financial processes.
• Strong leadership abilities, including training and mentoring administrative staff.
• A solid understanding of HIPAA regulations and patient confidentiality protocols.
• Must be able to sit and stand for extended periods of time.
• Must be able to operate standard office equipment
• Must be able to assist patients safely in and out of chairs or treatment areas
• Must be able to maintain clinical positioning for extended periods
• Must be able to work around medical equipment and instruments
• Must be able to adhere to OSHA and infection control standards
• Must be able to perform repetitive hand and wrist movements
• Must be able to respond quickly in emergency situations

If you’re a resourceful problem-solver who can manage office operations, patient billing, and staff coordination, you’ll thrive in this role.

Why You Should Join Our Team

A career with us offers the opportunity to work in a collaborative, patient-focused environment where administrative and clinical teams come together to deliver the best dental care possible. Our office values diversity and continuous learning, and we are committed to supporting our team members' growth, both professionally and personally.

Your Benefits & Perks:

• BCBS Medical & Dental insurance Options 
• VSP Vision Coverage      
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan w/match options
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off 

9590 Medlock Bridge Rd. Ste G, Duluth, GA 30097

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