Administrative Case Manager & Accessibility Liaison

Job Description:

Job Title: Administrative Case Manager & Accessibility Liaison  

Start Date: January 7 or as soon as possible

Department: Student Affairs, Diversity & Inclusion 

Reports to: Valencia Director of Student Affairs, Diversity and Inclusion 

Location: Valencia, Spain (On-site)

Contract type: Full time position

Schedule: Monday – Friday, 1:00 PM – 9:00 PM CET 

Reports To: Valencia Director of Student Affairs, Diversity and Inclusion

Position Overview

Reporting to the Director of Student Affairs, Diversity and Inclusion, the Administrative Case Manager works in consultation and collaboration with internal and external partners to assist students in accessing support for health and wellness related concerns and navigating barriers to success. This position provides 1:1 consultation with students, and supports essential functions related to interventions with students of concern. 

The position includes coordination with various resources in Valencia (and Boston when applicable) as well as with external resources (e.g. contracted counseling service providers, health insurance, contracted health care providers).

The position operates strictly within an administrative, non-clinical scope, focusing on triage, documentation, compliance, and cross-departmental coordination to ensure student success and campus safety. While this is not a clinical position, sensitivity, judgment, and respect for confidentiality is required. The successful candidate will facilitate support for students/parents/family members during both urgent and non-urgent situations, many of which involve mental and physical challenges. The Administrative Case Manager helps ensure appropriate care and follow-up for students in need of additional resources, helping to coordinate a comprehensive plan of care with appropriate colleagues across multiple units of the College.

In addition to primary shift duties, this position participates in the campus administrator on-call rotation, serving as a key escalation point for after-hours student health, safety, and psychological emergencies.

Additionally, this position is  the primary campus liaison to Boston’s Accessibility Resources for Students, who determines reasonable academic, housing, and dietary accommodations. The position is responsible for connecting students to the Boston team and ensuring reasonable accommodations are implemented for students studying at Berklee Valencia.

ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:

Administrative Case Manager:

• Review and provide outreach to student concerns submitted as Health and Wellness Early Alerts and other incident reports; engage appropriate parties in the response where necessary.
• Apply standardized non-clinical behavioral threat assessment frameworks and related tools to provide and advise on appropriate interventions.
• Support the Director as the operational coordinator for the CARES Team, managing workflows in student database, liaising directly with the Valencia Director for Student Affairs
• Maintain accurate, timely documentation case management records and ensure compliance with both US higher education standards (FERPA/Title IX principles) and applicable local Spanish/EU data protection laws (GDPR).

• Coordinate safety plans, behavioral risk assessments, emergency communications, and multi-departmental support (e.g., accessibility services, residence hall staff, medical assistance team, and/or other community resources) across varying levels of student concern.
• Communicate with parents/family members, academic colleagues, and other necessary partners to assist with coordinated plans and management of student concerns.
• Coordinate emergency coordination with local healthcare providers, emergency services, and medical assistance vendors, facilitate re-entry plans upon a hospital discharge.  Coordinate with the director on applying voluntary and mandatory leave policies. 
• On-Call Duty Rotation: Serve in the administrative on-call rotation (nights, weekends, and holidays as scheduled) to coordinate response to urgent student crises, hospitalizations, or high-risk incidents outside regular working hours.
• Establish and maintain relationships with local English- and Spanish-speaking therapists, psychiatrists, hospitals, and social service agencies across the local health network.
• Oversee physical stocking and organisation of food pantry, collecting and analyzing data on its use. 
• Serve as acting lead for student support matters when the Director of SADI is off-site.

Accessibility Liaison (Boston Office Partnership):

• Serve as the designated Valencia campus liaison to the Accessibility Resources for Students office in Boston, ensuring approved reasonable accommodations are implemented on the Valencia campus in alignment with institutional accommodation policies.
• Meet with students requesting academic, housing, or dietary accommodations; assist in gathering documentation; and facilitating the accommodation determination process by the Boston ARS Office
• Partner with local academic and operational leadership and faculty to; ensure approved reasonable accommodations are implemented, resolve academic, housing and dietary barriers, and advocate for universal design principles on campus.

Other duties as assigned.

REQUIRED QUALIFICATIONS:

• Education: Master’s degree in Social Work, Higher Education Administration, Student Affairs, Public Health, or a related field.
• Professional Experience: 5-7 years of progressive professional experience in higher education, student affairs, student risk management, or case management.
• Certified (or certified within a reasonable period of time upon hire) with National Association of Behavioral Intervention and Threat Assessment (NABITA) risk assessment tool. (Berklee would sponsor NABITA trainings if successful candidate is not certified prior to hire)
• Language Proficiency:
  • English: Native or full professional fluency (C1 level) — primary working language for student support, documentation and Boston coordination.
  • Spanish: Working professional/conversational proficiency (minimum B1/B2, preferred C1) to navigate local medical systems, emergency responders, and community providers during standard shifts or on-call incidents.
• Schedule & On-Call Availability: Ability to work standard shift hours of 1:00 PM to 9:00 PM CET, and willingness to carry an emergency on-call phone (including evenings, weekends and holidays). Must reside within a reasonable commuting distance of campus/local emergency facilities during on-call shifts.

PREFERRED QUALIFICATIONS:

• Experience with coordinating response to complex student emergencies, ideally in an international setting.
• Excellent technology skills or proficiency in Maxient case management software or similar platforms.
• International / Cross-Cultural Background: Direct experience working within international higher education, study abroad programs, or multi-cultural student environments.
• Direct experience working as an Accessibility / Disability Services liaison or specialist in a US college or university setting.
• Familiarity with both US higher education legal/regulatory frameworks (FERPA, Title IX, ADA/Section 504 principles) and European contexts (GDPR, local Spanish healthcare navigation).
• Prior experience in a satellite campus or global education environment bridging communication across multiple time zones.

KEY COMPETENCES:

• Crisis Management & Emotional Resilience: Calm, authoritative presence under pressure with acute problem-solving capacity during complex emergency and on-call situations.
• Exceptional Communication and Organizational Skills: Exceptional written and verbal communication skills to communicate with colleagues and service providers in  Spain and Boston. Ability to document work quickly and with precision.
• Cross-Cultural Competency: Nuanced understanding of the challenges faced by US and international students living abroad / attending a US-accredited institution in Europe.

WORKING CONDITIONS AND REQUIREMENTS:

In consideration of expectations to serve in an on-call capacity during evenings, weekends and holidays, while not prohibited, applicants should carefully consider these expectations before accepting or maintaining other part-time employment, before accepting an offer of employment at Berklee. Part-time employment shall not be conducted during work hours for Berklee.  

WORK ENVIRONMENT:

Managers are responsible for maintaining an environment that is free from discrimination, intimidation, coercion or harassment, including sexual harassment. Work is performed indoors and primarily in an office setting. The noise level is usually low to moderate. While performing the duties of this position, the employee may be required to travel.

DISCLAIMER: 

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities.  This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

**We are keen to receive applications from candidates from diverse backgrounds who have an awareness and understanding of equality issues.**

Applicants who are both interested and qualified should submit the following materials:

• Cover letter that addresses the applicant’s capabilities and experiences.
• A resume or CV.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type: