Advanced Application Support Specialist

Accountabilities:

Install, configure, and commission smart grid infrastructure, including gateways, collectors, and other field hardware at utility customer sites.
Configure and manage device networking environments, including IP addressing, VLANs, routing, firewalls, VPNs, and LTE/APN settings.
Integrate field devices with customer SCADA and head-end systems, validating point mapping, polling configurations, and control functionality.
Implement TRUGrid SCADA solutions, either as replacements for existing systems or as first-time SCADA deployments for utility customers.
Commission, configure, and test communication protocols, including DNP3, Modbus, IEEE 2030.5, IEC 61850, and other relevant industry standards.
Diagnose and resolve hardware, firmware, network, and protocol-related issues using packet captures, signal analysis, and device logs.
Use SQL queries to validate system deployments, investigate technical issues, and support root-cause analysis.
Apply operational technology (OT) security best practices, including network segmentation, secure remote access, and awareness of NERC CIP requirements.
Collaborate with Engineering teams on pilot programs, proof-of-concept initiatives, and field testing of new solutions.
Prepare and maintain technical documentation, including system configurations, network diagrams, commissioning records, and support cases.
Provide technical support and guidance to customers, ensuring successful implementation and reliable operation of deployed solutions.
Travel to customer locations as required to perform installations, commissioning activities, and technical troubleshooting.
Requirements:
Associate's or bachelor's degree in engineering, information technology, networking, or another relevant technical discipline, or equivalent professional experience.
At least 3 years of experience in networking and security within corporate, utility, or operational technology (OT) environments.
Minimum of 3 years of experience in field implementation, commissioning, or technical support within the utility or energy industry.
Hands-on experience working with SCADA systems, Remote Terminal Units (RTUs), Programmable Logic Controllers (PLCs), or Intelligent Electronic Devices (IEDs).
Practical knowledge of industrial communication protocols, particularly DNP3 and Modbus.
Working knowledge of SQL databases and the ability to perform queries for data validation and troubleshooting.
Understanding of networking fundamentals, including IP addressing, VLANs, routing, firewalls, VPNs, and wireless connectivity.
Knowledge of cybersecurity principles and best practices applicable to operational technology environments.
Valid driver's license and willingness to travel up to 25% to customer sites.
Strong troubleshooting and analytical skills, with the ability to investigate complex technical issues and identify effective solutions.
Excellent verbal and written communication skills, with the ability to interact professionally with customers, engineering teams, and other internal stakeholders.
Self-motivated and adaptable, with the ability to work independently in a remote and field-based environment.
Preferred Qualifications:
Experience with IEEE 2030.5 and IEC 61850 communication protocols.
Familiarity with Advanced Metering Infrastructure (AMI), RF mesh networks, and LTE communication technologies.
Experience working with Linux environments and scripting languages such as Bash or Python.
Relevant professional certifications, such as CompTIA Network+, Security+, Cisco CCNA, or GIAC Global Industrial Cyber Security Professional (GICSP).
Previous experience supporting smart grid deployments, utility automation, or distributed energy resource integrations.
Benefits:
Competitive compensation: Attractive salary package aligned with experience and qualifications.
Performance-based incentives: Additional variable compensation based on individual performance targets and business objectives.
Remote working: Opportunity to work remotely from anywhere in the United States, with preference for candidates located in Central or Eastern states.
Healthcare coverage: Comprehensive medical, dental, and vision insurance plans.
Flexible spending accounts: Access to healthcare and dependent care Flexible Spending Accounts (FSAs).
Paid time off: Paid leave to support work-life balance and personal wellbeing.
Professional development: Opportunities to work with innovative smart grid technologies and develop expertise in SCADA, networking, cybersecurity, and energy infrastructure.
Meaningful impact: Contribute to modernizing electricity distribution networks and advancing electrification and decarbonization initiatives.
Innovative environment: Join an entrepreneurial and collaborative team working on complex technical challenges and next-generation energy solutions.
Travel opportunities: Gain hands-on experience working with utility customers and technical teams across different locations.