Industry/Sector
Not Applicable
Specialism
Salesforce
Management Level
Associate
Job Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
Those in Salesforce system integration at PwC will focus on connecting Salesforce with other systems, applications, or databases to enable seamless data flow and process automation. You will be responsible for designing, developing, and implementing integration solutions using various integration technologies and tools, such as Salesforce APIs, middleware platforms, and web services.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
- OrcField CAN be edited
- Field CANNOT be edited
- A career in our Managed Services team will provide you an opportunity to collaborate with a wide array
- of teams to help our clients implement and operate new capabilities, achieve operational efficiencies,
- and harness the power of technology. Our Application Evolution Services team will provide you with the
- opportunity to help organizations harness the power of their enterprise applications by optimizing the
- technology while driving transformation and innovation to increase business performance. We assist
- our clients in capitalizing on technology improvements, implementing new capabilities, and achieving
- operational efficiencies by managing and maintaining their application ecosystems. We help our clients
- maximize the value of their Salesforce investment by managing the support and continuous
- transformation of their solutions in areas such as sales, service, marketing and customer relationship
- Management.
Minimum Degree Required (BQ) *:
Bachelor’s Degree
Degree Preferred:
Bachelor's degree
Required Field(s) of Study (BQ):
Preferred Field(s) of Study:
Computer and Information Science, Management Information Systems
Minimum Year(s) of Experience (BQ) *:
- US
- Minimum of 1 year of experience
Certification(s) Preferred:
Salesforce.com certifications:
Certified Administrator or Certified Developer
Preferred Knowledge/Skills *:
- Demonstrates some level of abilities and/or a proven record of success as both an individual contributor and team member as follows:
- Performs initial triage of issues reported by system users;
- Performs manual testing of system changes;
- Performs regression testing;
- Assists in testing automation;
- Assists in system reports/integrations development in enhancement pipeline;
- Prepares functional/Technical specs;
- Assists Transition Manager in onboarding new engagements;
- Provides administrative support to team members, including status reports and client-facing documentation/presentations;
- Offers functional and/or technical subject matter expertise;
- Meets with stakeholders to confirm a thorough set of requirements, aligned to business objectives, gaining an understanding of current and future state business processes;
- Experience in use of Salesforce in a support/Managed Services environment;
- Is responsible for fixes and enhancements to the application to achieve the customer’s business requirements;
- Works together in pods or client-aligned teams to deliver for multiple clients;
- Uses standard methodologies and tools, including ITIL and Agile;
- Proactively monitor systems for performance and issues and perform root cause analysis of production and non-production systems;
- Works and delivers against engagement SLAs and KPIs; and,
- Strong verbal and written communication skills.
- Experience as Salesforce and Data developer.
- Knowledge in Salesforce flows, Lightning component APEX, SOQL, ETL migration tools, REST & SOAP web services.
- Strong team management.
- Desirable experience in managed services and international projects.
Additional Information:
Experience Level: 3 - 5 years
Travel Requirements
Not Specified
Job Posting End Date
