Agent de retours F/H

Europcar Mobility Group

At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job description

En tant qu’Agent de retours pour l'agence Goldcar de Paris Roissy CDG, vous serez un véritable ambassadeur de notre marque en prenant le soin de porter les valeurs du Groupe.

Vos missions:

• Accueillir les clients lors des retours de véhicules; 

• Renseigner et conseiller les clients sur les véhicules, les prestations, les dispositions contractuelles et les modalités de départ et retour;

• Modifier et compléter les contrats de location et état des lieux des véhicules;

• Accompagner le client et appliquer la politique de fidélisation de l’entreprise;

• Vérifier les véhicules au retour : enregistrement des retours, clôturer les contrats, facturation des dommages éventuels, rapports d’accidents ou de panne ;

• Appliquer les différentes procédures de sécurité et de contrôle mises en place par la société;

• Fournir le meilleur service possible en vue de fidéliser la clientèle à la marque;

• Traiter et régler les éventuels problèmes ou réclamations;

• Assurer le suivi administratif de la flotte : rapports d’état du parc, suivi des dossiers sinistres;

• Garantir la bonne communication entre les équipes en toutes circonstances.

Profil recherché:

• Attaché(e) à la relation client

• Vous maîtrisez l'anglais et souhaitez l'utiliser au quotidien

• Vous êtes doté(e) d'un bon esprit d'équipe

• Capable de travailler le week-end/jours fériés et en shift (horaires décalés)

• Permis B en cours de validité

Nous vous offrons:

• Un salaire évolutif - fixe 

• Tickets Restaurant 

• Contrat CDI – Temps plein

• Perspectives d'évolution

• Intégrer une équipe soudée et dynamique

• Nous vous apprenons un métier

Informations supplémentaires

 * Les valeurs d’Europcar Mobility Group

• We act with respect
• We move as one
• We take responsability
• We embrace change
• We are happy to help

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com